Account Manager
Remote (USA)
Job Description:
Overview:
We are looking for a motivated and results-driven Account Manager to join our team. The Account Manager will serve as the primary point of contact for our clients, ensuring their needs are met and fostering long-term relationships. The ideal candidate will have a strong background in account management, excellent communication skills, and a passion for education.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and objectives to ensure satisfaction and retention.
- Project Coordination: Collaborate with internal teams to oversee project execution, ensuring timely delivery and adherence to quality standards.
- Sales and Business Development: Identify opportunities for upselling and cross-selling services, contributing to revenue growth.
- Reporting and Analysis: Prepare regular reports on account performance, client feedback, and project outcomes; analyze data to inform strategy and improvements.
- Issue Resolution: Address and resolve client inquiries and concerns promptly, acting as an advocate for the client within the organization.
- Market Research: Stay informed about industry trends, competitor activities, and client needs to provide insights for strategic planning.
Required Qualifications:
- Education: Bachelor's degree in business, Marketing, Education, or a related field.
- Experience: 8+ years of experience in account management or a client-facing role, in the EdTech or education sector.
Skills:
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-Solving Skills: Ability to think critically and develop creative solutions to meet client needs.
Preferred Qualifications:
- Experience in Education: Familiarity with educational content, curriculum design, or instructional technology.
- Sales Experience: Proven track record of meeting or exceeding sales targets is a plus.
Additional Information:
This role requires up to 25% travel
Regards
Manisha Koul
www.linkedin.com/in/koul-manisha
www.academian.com
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Expected Salary:
- Work Authorization: (USC/GC/GCEAD/H1B etc - ?):
- Current Location (City & State):
- Currently working (Y/N):
- Any experience with EdTech/LMS/E-Learning domain (If yes, No. of yrs?):
Work Location: Remote
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