We are a strategic procurement company specializing in supply chain optimization, mainly through the utilization of wooden pallets and related packaging supplies, servicing large, multi-site customers across the US and Canada. We have been in business for over 30 years and are a trusted leader in our industry. Our technical expertise, information system capabilities, and innovative approach to creating and optimizing customer-specific solutions are our core differentiators and create tremendous potential for expansion.
We are seeking an engaging, dynamic and enthusiastic full-time Account Manager to join our client support team.
Responsibilities
· Provide tailored support regarding specific and specialized customer accounts
· Consistently respond to customer inquiries in a timely and professional manner
· Initiate and implement corrective action related to customer concerns
· Receive, place and process customer orders with a high level of accuracy
· Evaluate sourcing options by availability, price and location
· Design efficient FTL pallet quantities based on demand
· Prepare necessary documents for invoice processing
· Update database with customer and vendor information
· Receive and direct incoming communication such as calls and emails
· Arrange freight shipments with carriers
· Participate in recommending and developing changes to existing methodologies to increase accuracy and efficiency
Experience
· Customer service: 2 years
· Account management: 2 years
· Office experience: 2 years
· Administrative assistance: 2 years
· Microsoft office (Outlook, Word, Excel): fluent
· Experience with Microsoft Dynamics GP preferred
· Four-year college degree preferred
· Experience within the supply chain and materials/pallet packaging industry preferred
Skills/Qualities
· Strong Attention to detail
· Ability to multitask and manage workflow in a fast-paced environment
· Friendly, professional office demeanor
· Excellent verbal and written communication skills
· Able to work independently
· Team player who displays a willingness to help others
· Spanish speaking preferred
Position Details
· Monday – Friday, 8AM – 5PM EST
· 40 hours per week in office
· $50,000 + depending on experience + with quarterly bonuses after one year
· Health/Dental insurance, 401k match, generous PTO including birthday
Our company is an Equal Opportunity Employer, drug-free workplace and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Quarterly bonus
Work Location: In person
