Account Manager
Position Profile
The Account Manager (AM) plays a critical role in solving business challenges and fostering new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship-building with key decision-makers and influencers.
Key Responsibilities- Business Development : Identify and pursue new sales opportunities within both new and existing accounts to grow Ricoh’s market share.
- Customer Insight : Deeply understand the customer’s environment, challenges, and goals through research and discovery.
- Solution Selling : Focus on how customers buy—prioritizing their needs over specific products or services.
- Communication : Deliver clear, compelling messaging that differentiates Ricoh’s ability to transform digital environments.
- Financial Impact : Explain how purchasing decisions affect the customer’s financial outcomes.
- Presentation Skills : Develop and deliver persuasive presentations in person and virtually.
- Bachelor’s degree or equivalent experience required.
- Minimum 3 years of business development experience.
- Experience in IT and/or software services preferred.
- Familiarity with document workflow solutions is a plus.
- Foundational understanding of P&L components.
- Strong research and analytical skills to support strategic conversations.
- Proven ability to manage multiple accounts with attention to detail.
- Strong collaboration and influence-building skills.
- Understanding of solution design processes.
- Demonstrated thought leadership in customer engagements.
- Excellent verbal and written communication.
- Ability to build and maintain professional relationships with stakeholders.
- Up-to-date knowledge of Ricoh’s offerings.
- Strategic thinking to expand services across customer enterprises.
- High learning agility and adaptability.
- Ability to navigate customer approval processes and build internal advocates.
- Primarily office-based with standard lighting, ventilation, and noise levels.
- Work involves interpreting and applying complex information.
- Mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
- Moderate dexterity required for tasks like typing and handling documents.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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