Salary: $38,000
Organizational Summary:
The University Controller's Office, led by the Assoc. VP/Controller, is primarily responsible for safeguarding university wide institutional resources and provides accounting, analytical and operational financial support for the instructional, research and service missions of USF, while ensuring compliance with all Federal, State, and regulatory financial guidelines. The UCO consists of Accounting and Reporting Services (General Accounting, Financial Reporting, Research Cash Management, Asset Management, & Construction Accounting); Student Accounting Services (Cashier's Office, Student Accounting & Customer Service, and Accounts Receivable); and the Office of Budget & Financial Analysis. All of the groups in this division have unique and collaborative missions including State University System financial and budget reporting, internal reporting & analysis.
Position Summary:
This position is responsible for providing high level customer service to students and their families via face-to-face, email, and telephone. This position will use the Banner student system to analyze and explain the student account. This position will act as a resource for other departments for Banner student account related inquiries. They will also assist students in preparing the required forms needed for various appeals and provide documentation as needed. This position will work in a shared space with the Registrar’s Office and the Office of Financial Aid and will cross-train to assist in those areas.
Job Duties:
Customer Service - Respond to student and family inquiries in person, email or telephone. Explains policies, answers questions, and independently resolves problems when feasible. Use Banner to perform in-depth student account analysis which may necessitate involving other University departments. Explain the student account accurately and clearly to students and parents. Act as a resource for other departments within the University with Banner related inquiries regarding the student account. Apply sound judgment to respond to individual needs and special situations appropriately and referring problems as necessary.
While analyzing accounts ensure all transactions are compliant with USF policies, procedures and business processes. Identify any adjustments that may be needed to the student account based on the analysis, notify departments of any discrepancies, and prepare requests to complete.
Continual cross training with the Registrar's Office and Office of Financial Aid staff to provide seamless coverage in the shared space for all three offices.
Minimum Qualifications:
This position requires a High School diploma and four years of related experience in an accounting function. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the USF ADA Lead ( [email protected] ) to coordinate your accommodation request.
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
