JOB SUMMARY: Responsible for all accounting functions, rent collections, deposits and application fees within an assigned portfolio. Must also provide administrative support to the Resident Relations teams, including varied administrative tasks, resident communication, and assisting with special projects as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct all business in accordance with company policies and procedures, Fair Housing, Fair Credit Reporting Act, and all other laws pertaining to apartments. Must also have some familiarity with management of rent-regulated apartments.
Income Collection
- Manage accurate resident records within the Yardi database.
- Update all rents, deposits, application fees and other receivables.
- Issue appropriate notices when necessary (i.e., late payment, returned checks, 3-day notices to vacate, etc).
- Collect rental and other income checks, prepare/scan bank deposits.
- Actively pursue recovery of delinquent monies through professional and effective collection methods.
- Set up payment plans where possible on bad debt accounts. Payment plans to be approved by Community / Regional Manager.
- File evictions and attend court and coordinate legal cases in regards to rent.
- Scan and review all invoicing for Manager review.
- Maintain a full understanding of tenant ledgers (debits and credits).
- Liaise between attorneys and management on non-pay actions.
- Process move-out inspections on a monthly basis.
- Conduct write-offs as directed and prepare accounts for escalation to collections.
- Provide quality customer service to all prospective and existing residents
- Assists in managing resident inquiries / complaints as needed.
- Review resident ledgers and accounts to clearly explain account status to residents.
- Understand, operate and manage the computer receivables system in accordance with company policies and procedures.
- Update and maintain required reports concerning move-out notices, activity, etc., on a daily basis.
- Process all security deposit dispositions in a timely manner.
- Perform month-end closeout and first of the month billing.
- Have a working knowledge of all company-approved software.
- Assist with Compliance-specific assignments, including filing, online registrations, etc.
- Assist with Resident Relations / Operational assignments including resident communication, work order assignments, vendor communication, etc.
- Maintain professional standards of hygiene, appearance, and dress.
- Attend meetings and training as required.
- Perform any additional duties assigned.
- Bachelor’s Degree or minimum of 2 years of related property management experience and/or training; or equivalent combination of education and experience.
- Solid understanding of Fair Housing Guidelines.
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