Administrative Aide, Employee Parking Coordinator - Aviation Department

Over 52 million passengers traveled through Phoenix Sky Harbor International Airport in 2024, one of the busiest airports in the country and in the nation's 5th largest city. Sky Harbor is the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports) which is operated by the City of Phoenix Aviation Department and has an economic impact over $44 billion annually.

Parking Services is seeking a results-oriented professional to serve as an Administrative Aide - Employee Parking Coordinator within the Business and Properties Division at Phoenix Sky Harbor Airport. The duties for this position include but are not limited to, monitoring parking management contractors, coordinating employee parking, reviewing parking registration forms, responding to inquiries from employee parkers, drafting parking-related policies, managing the revenue control system and procedures along with various administrative functions. Work involves independent decision making on problems encountered within the employee parking program.

Key duties include:

• Drafts parking related policies and procedures.
• Review daily shared email and voicemail.
• Assist with monthly, quarterly, and annual meetings.
• Develop and distribute the quarterly employee parking newsletter.
• Oversee and monitor customer service-related inquiries, concerns, or complaints.
• Responds to inquiries from employees regarding the employee parking program.
• Provides employee recommendations for the Parking Services Program.
• Conducts usage audits for employee misuse according to rules and regulations.
• Review and investigate non-chargeable validations and exceptions daily.
• Monitor and process employee parking accounts receivable payments.
• Reviews parking registration forms and oversees annual terms and condition renewal process.
• Interacts and coordinates with other Aviation Department Divisions regarding issues related to employee parking.
• Assist Landside Operations and/or Police by researching parking decals, hangers or proxy cards assigned to employee parkers.
• Monitor daily bank deposits made by parking contractor and finalizes daily settlement reports with the Aviation Financial Department.
• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activity.
• Enforce employee parking violations per Airport Rules and Regulations, Arizona Revised Statutes, Federal Regulations, and Phoenix City Code.

• Proficient with Microsoft Office 365 products.
• Strong business writing skills and presentation skills.
• Strong communication skills to efficiently communicate with all levels of management and external stakeholders.
• Ability to function in a fast-paced airport business environment.
• Ability to compile financial analysis, conduct research, and summarize surveys.
• Ability to develop and maintain effective working relationships with employees, business partners, tenants, customers, and representatives of governmental agencies.

Pay Range: $20.51 to $35.08 per hour.

Hiring Range: $20.51 to $30.31 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• Four years of experience performing clerical duties.
• OR Bachelor's degree in public or business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus:

• Customer service experience.
• Experience drafting policies and procedures.
• Experience utilizing an accounts receivable system.
• Experience working in an airport business environment.
• Experience overseeing compliance with vendor and/or service provider contracts.
• Experience scheduling and hosting virtual meetings using software like WebEx, MS Teams, or similar software.
• Experience enforcing rules and regulations, Arizona revised Statutes and Federal Regulations, and Phoenix City Code.

Recruitment closes June 12, 2025. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Admin Aide, JC:06020, ID# 58217, 06/04/2025, USM, GO, Benefits: 003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.