Administrative Coordinator III (Intake Case Manager)

General information

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY

The Administrative Coordinator III coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats.   Coordinate and manage daily intake and referral processes to ensure positive business growth and development.  Process client and attendant enrollment paperwork.  Complete local payroll processes (authorization and timesheet auditing), accounts receivables processes, and general customer service objectives to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Complete daily payroll and authorization functions to support timely caregiver payment and claim submission.
• Process forms and documents in relevant systems.
• Handles complex service programs and special projects.
• Navigate internal systems to resolve authorization, timesheet, and payroll issues.
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in and assign professional development and training activities.
• Monitor deliverables and ensure the timely completion of projects.
• Provide peer mentoring, training, and oversight to assigned employees.
• Bi-lingual preferred in various locations
• Other duties as assigned
  
  

QUALIFICATIONS

• Associate’s Degree preferred
• Medicaid Waiver experience highly preferred
• 2 years previous office experience preferred
• Combination of education and experience
• Maintain reliable transportation and valid insurance for some in-state travel
• Be able to successfully pass a background screening

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance