JOB OVERVIEW
*PREFERENCE WILL BE GIVEN TO CURRENT SARPY COUNTY EMPLOYEES*
JOB DESCRIPTION SUMMARY
Under the close supervision and direction of the Operations Administrator, a Corrections Supervisor or designee, performs a variety of routine and skilled clerical and administrative tasks related to the admissions, bond, transfer and release processes for Sarpy adult inmates and provides support services to all law enforcement and judicial personnel to ensure efficient operations within the Corrections Center, requiring moderate responsibility and independent judgment.
As an employee of Sarpy County, you receive regular pay for the services you provide at a rate of $25.53 per hour. In addition to your hourly wage, Sarpy County provides benefits, such as insurance and retirement, which are valued at up to $28,454.55 per year.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or checks as may be required.
DISCLOSURE
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
ADMISSIONS DUTIES & RESPONSIBILITIES
Duty Statements
Receive inmate monies, verify amount, enter inmate’s account, and secure cash.
Complete applicable admission relate-related logs, print documents, and assemble inmate folders.
Contact Communications and other agencies regarding admission information, and contact outside agencies for copies of warrants and bond information.
Provide admission photos to other agencies and the media.
Review NCIC criminal history to classify inmate for housing assignment, enter database and print appropriate paperwork.
Enter inmate data into phone software and obtain PIN number; and activate, deactivate, reactivate, or issue new PIN as necessary.
KEY ACCOUNTABILITY
ADMINISTRATIVE DUTIES & RESPONSIBILITIES
Duty Statements
Utilize a variety of specialized software programs to accurately enter and retrieve information regarding inmates.
Records Management; file documents, breakdown folder, and scan files.
Enter personal, charge, initial medical, monetary, holds, no contact, and miscellaneous information, review documents for accuracy and completeness.
Conduct criminal history, wants and warrants checks on inmates; and verify court applications.
Contact County Attorney’s Office for warrants received and log, contact the Child Support Division to obtain purge amount, contact U.S. Immigration and Customs Enforcement (ICE) for possible illegal residents, and contact Offutt Air Force Base (AFB) for military.
Fax copies of out-of-state warrants to Court Services Transport Division and the County Attorney’s Office.
Prepare bond paperwork for inmates as necessary; and complete commitment paperwork and return to courts as necessary.
Perform quality control of fingerprint cards.
Enter charge information, reason for release, and miscellaneous information.
Conduct wants and warrants checks on inmates to be released.
Release money to inmates as necessary, and enter checks issued into software.
Complete all logs and paperwork pertaining to release.
Contact courts, medical unit, Corrections Supervisor, Pretrial Services, Victim Witness, and/or other agencies for release requirements and notifications.
Verify bond amount, agency, court date and time, and bond conditions, and complete paperwork.
Process trustees and early releases checking for outdate, holds, and charges; and discuss results with supervisor
KEY ACCOUNTABILITY
SUPPORT SERVICES TO LAW ENFORCEMENT AND JUDICIAL PERSONNEL
Duty Statements
Assist arresting officers regarding charges, warrants, National Crime Information Center (NCIC) history, driver abstracts, and statutes applicable to arrest information.
Prepare daily paperwork for court services unit.
KEY ACCOUNTABILITY
CUSTOMER SERVICE DUTIES & RESPONSIBILITIES
Duty Statements
Promote a positive image of the Sarpy County Department of Corrections.
Respond to questions, and assist County employees, the public, other agencies, attorneys, and the media; provide notary services as necessary. Direct inquires to appropriate party as needed.
Greet and process visitors to the facility, and issue locker keys to applicable visitors.
Collect bond money, update ledger/log/software, issue checks/receipts, complete applicable forms, and secure cash; maintain bond receipt books.
Complete monetary transactions for commissary orders and hair cut requests, issue checks, and record information.
KEY ACCOUNTABILITY
MISCELLANEOUS
Duty Statements
Establish and maintain effective working relationships with clients, supervisors, peers, other County employees, law enforcement, attorneys, elected officials, other agencies, and the public.
Keep an incoming account of activities, squad calls, medical transfers, and weather warnings.
Monitor email, and sort mail daily.
Troubleshoot problems with computers, printers, copiers, and scanners; and arrange for equipment maintenance.
Review supply levels and receive supplies for medical.
Update and scan all applicable logs monthly.
Maintain possession of their facility key at all times.
Report to assigned worksite with regular, predictable, and consistent attendance
Peripheral Duties
Attend meetings and training sessions, as directed.
MINIMUM QUALIFICATIONS
Minimum Education Level Required
High School graduate or GED equivalent
Minimum Experience Level
1-year bona fide work experience in a clerical –secretarial position; work experience in a correctional facility preferred.
1-year bona fide face-to-face customer service work experience
Special Requirements
Must obtain and maintain National Crime Information Center (NCIC) certification.
Must be eighteen (18) years of age or older at the time of employment.
Must be bondable.
Must successfully complete the Admission Specialist training program & probationary period.
Must be able to successfully pass an extensive criminal background check and other checks.
Supervision Received
Incumbent reports to the Operations Administrator or a Corrections Supervisor
Supervision Exercised
N/A
Scope of the Human Resources Impact of Position
N/A
Internal Contacts (Inside County)
Daily and frequent contact with office personnel
External Contacts (outside County)
Frequent contact with law enforcement agencies and public
PERFORMANCE STANDARDS
Professionalism
Ability to navigate and remain calm in stressful situations
Ability to maintain the confidentiality of all communications, documents, and correspondence
Ability to communicate effectively both oral and written.
Teamwork & Working Relationships
Ability to develop working relationships
Communication
Skill in providing exemplary customer service
Effective communication skills dealing with individuals having diverse backgrounds
Ability to understand and follow exact verbal and written instructions
Ability to communicate effectively in English both verbally and in writing
Problem Solving/Decision Making
Ability to address an issue and provide solutions
Accountability
Ability to take responsibility for one’s actions
Time Management
Ability to prioritize work and carry out assigned projects to completion
Technology
Working knowledge of and ability to learn and use computers and software programs including, but not limited to, Microsoft Office suite (e.g. Excel, Word), Adobe Acrobat, and department-specific software
Other
Working knowledge of current office practices and procedures including record keeping systems and computerized records maintenance
Knowledge of and ability to comply with applicable laws, regulations, county policies, and departmental procedures affecting department activities
Ability to type accurately and perform basic input, retrieval, and spreadsheet functions
Ability to work flexible hours and overtime when needed
Ability to perform cashier duties accurately
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to perform basic mathematical computations such as addition, subtraction, multiplication, and division
Ability to operate standard office equipment, such as computer, specialized software, multi-line phone, printer, copier, scanner, fax, 10-key/calculator, law enforcement radio, and any other tools and equipment necessary to perform job duties
PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential tasks.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, and walk/move about and operate/manipulate equipment (e.g., use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to stand/be erect, walk/move about, position self (e.g., bend, reach, kneel, stoop, crawl, and climb stairs) and reach. The employee must occasionally lift, maneuver, or move up to 50 pounds.
Required sensory abilities include vision, hearing, and smell. Visual abilities, correctable to normal ranges include close, distance, and color vision as well as depth perception and the ability to adjust focus. Communication abilities include the ability to talk (e.g.. verbal exchange / exchange information) and hear (e.g. exchange information accurately) within normal ranges.
Work requires interaction with inmates and may be difficult or emotionally challenging when interacting with those who are irate. The noise level in the work environment is typically quiet yet may become moderate to loud occasionally.
Work hours may include early mornings, evenings, weekends, on-call, and holidays. Incumbents are subject to call twenty-four (24) hours a day, seven days a week in the event of a crisis.
