Job description
Job Summary
The Patient Access Representative is the first point of contact for patients and assist them in obtaining medical care. Responsible for all aspects of the registration process, insurance verification, patient collections, referrals, discharge disposition, scanning documentation to EMR system, explaining policies and procedures concerning consent to treat, financial, HIPAA, advance directives, handling patient queries and concerns. Provides excellent customer service to internal and external customers through prompt response and courteous communication. Occasionally assist Hospital switchboard operator for all calls, processes miscellaneous paperwork in compliance with Hospital Policies and Law Requirements.
Responsibilities
- Adequately enters all patient demographics on a consistent basis
- Efficiently enters insurance, policy number, Medicare CDS, and authorizations
- Accurately obtains insurance eligibility and posts into patient account. Processes Hospital PE applications and issues Medical Application for San Benito County
- Effectively completes all consent processes including proper distribution of the Health Information Statement
- Understands all Hospital Codes including lock down procedures
- Understand all Co-pays/Deductibles, utilizes payroll deduction form for start, and collects accordingly
- Completes Cash reports accurately, Deposits balances with cash report, and faxes Daily Deposit sheet to the Business Office. Maintains accuracy with no overage or shortage
- Completes all REG/REF for ancillary departments correctly & pre-reg’s appointments
- Completes all Pre-OB’s, Labor checks, OB observation admissions, and OB Inpatient admission accurately
- Completes all Worker’s Comp, Client Accounts, Employee Health accounts, Motor vehicle accounts accurately
- All admissions in appropriate status, rooms changes, change of status, provider change, room changes, Observations, and clearing patients for discharge
- Intakes all ER accounts consistently front end, registers consistently on the back end, completes ER to OR accurately, Blood Draw accounts, Medical Clearance, chest pain/stroke protocols, ambulance patients, daily tear down, hospital census corrections/status, and maintains worker comp log.
- Completes LAB drop/flips daily
- Accurate in not creating duplicate accounts or medical records numbers on all patient registration processes
- Attends appropriate workshops as assigned and monthly staff meetings
- Maintains all mandated bench marks of 95% per national standards, governmental rules and regulations
Required Skills/Abilities
- Knowledge of Insurance and Medical terminology preferred. Knowledge of State and Federal rules and regulations pertaining to Hospital Admissions preferred
- Computer and keyboard operations and accurate 45+ wpm
- Bilingual in English and Spanish speaking and writing preferred.
- Basic customer service skills
- Basic math skills, money handling and accounting skills: knowledge of medical terminology; knowledge of healthcare insurance billing.
Education & Experience
- Two years of college or professional school, preferred.
- High schools graduate or equivalent
- One year of medical office preferred
Job Type: Full-time, Variable Shift
Pay: $26.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Hollister, CA 95023 (Required)
Ability to Relocate:
- Hollister, CA 95023: Relocate before starting work (Required)
You can access the application form here: https://www.hazelhawkins.com/~/careers/
Alternatively, you may submit your completed application directly to [email protected].
All job offers are contingent upon the successful completion of a background check, physical exam, drug test, and verification of education qualifications and credentials.
San Benito Health Care District is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination and harassment against employees, applicants for employment, individuals providing services in the workplace pursuant to a contract, and volunteers based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, status, military and veteran status and any other consideration protected by federal, state or local law (sometimes
referred to, collectively, as “protected characteristics”).
