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Aftermarket Parts & Service Specialist

SUPERIOR BOILER WORKS
$35,508 - $47,502 a year
Hutchinson, Kansas
3 weeks ago

JOB DESCRIPTION

Title: Aftermarket Parts & Service Specialist Date: August 6, 2025

Classification: Hourly (Non-Exempt) Reports to: Manager, Aftermarket Parts & Service

Job Summary:
Responsible for handling incoming phone calls requesting parts, service, or dealing with warranty
issues. Share responsibilities for parts sales load, especially during vacations of co-workers within the
department. Work on own with minimal supervision. Reports to the Manager, After Market Parts and
Service.

Responsibilities:

  • Provided prompt and polite service to both internal and external customers
• Takes parts orders via phone or email
  • Enters parts orders into the ERP system
  • Assist occasional walk-in customers
  • Verify with vendors pricing and availability of special order parts and notify purchasing that
orders can be placed
  • Create recommended spare parts lists for completed boilers
  • Follow-up with vendors to ensure open orders are on time
  • Assist with providing customer quotes for parts and shop-built items promptly
  • Assist customers with boiler-related questions
  • Research customer inquiries with the proper staff for when a technical response is needed
  • Perform other related duties as required


Skills/Abilities Required:

  • Must be able to communicate verbally and in writing
  • Able to follow both verbal and written instructions
  • Able to communicate clearly over the phone with customers
  • Basic knowledge of manufacturing, and strong mechanical and electrical knowledge
  • Basic computer skills including Excel spreadsheets, Microsoft Word, and email
  • Accurate data entry and attention to detail
  • Able to sit for long periods at a computer
  • Have the ability to grasp, stoop, squat, or perform duties with reasonable accommodation
  • High School Diploma (or GED equivalency) required
  • Able to maintain regular and reliable attendance

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