Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing a strategic vision for AI/ML to enhance business operations, and create transformative customer experiences?
As an AI Transformation Vice President within the Client Onboarding and Services team, you will help lead innovation through the development of AI/ML strategies that delight customers. You will leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams and create groundbreaking solutions that address client needs. You will have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented.
In this role, you will play a crucial role in the day-to-day activities related to program and product execution management, analysis, and delivery of transformative AI/ML initiatives for the Client Onboarding and Service team. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. You will be proactive, detail and results-oriented, and possesses communication skills and you will work with Internal partners and our firm’s Senior leaders to drive AI/ML product solutions and the transformation agenda for all Middle Office operations across Client Onboarding and Service.
Job responsibilities:
- Drive meaningful process improvements through the integration of AI/ML technologies and product development to enhance efficiency within COS teams.
- Develop AI/ML product roadmaps for identified Client Onboarding and Service opportunities, including facilitation of business ideation sessions.
- Own the creation of business cases (value proposition and cost benefit analysis) for AI/ML use cases, to support roadmap development and prioritization
- Complete day-to-day processes related to delivery of AI/ML transformation initiatives and support use case analysis and analytics, including financial projections for new market opportunities influenced by AI/ML advancements.
- Work with product and tech development partners for all domains using agile methodology, incorporating AI/ML techniques for client journeys and persona planning.
- Build and monitor the roadmap for roll-out and adoption of AI/ML-driven initiatives and capabilities across clients and employees.
- Develop content to periodically update executive management, leadership, and stakeholders across LOBs on the AI/ML roadmap, delivery milestones, and change management.
- Build relationships that promote a client/customer-centered organization, leveraging AI/ML insights to enhance customer experiences.
- Communicate and leverage business knowledge and AI/ML technical expertise to challenge assumptions and operating models.
- Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls, including AI/ML model governance.
- Learn new AI/ML product and business knowledge to break down analyses and derive insights to provide key suggestions for stakeholders.
Required qualifications, capabilities and skills:
- Minimum of 7 years in consulting, business transformation, or a related field.
- Exposure to the financial industry, with an interest in payments and emerging trends in AI/ML applications within this sector
- Experience or demonstrated expertise in delivering AI/ML-driven products, projects, or technology applications.
- Familiarity with the product development life cycle, with a focus on integrating AI/ML models and data analytics.
- Experience contributing to change initiatives within organizations and collaborating with stakeholders across multiple functions.
- Experienced in creating business cases, ROI materials, high quality strategy materials
- Knowledgeable about AI/ML technologies and ability to analyze data and provide insights for stakeholders.
- Experience working with cross-functional teams (e.g., Products, Sales, Tech, Ops) to build relationships and collaborate on AI/ML initiatives.
- Demonstrated ability to work effectively in a team environment, with skills in managing ambiguity and mobilizing internal resources.
Preferred qualifications, capabilities and skills:
- Experience in Data Science or similar field
- Functional skills in Python, SQL, or other database technologies
- Willingness to travel as needed to participate in key partner discussions
Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
