Airport Account Manager (United) - PIT

General information

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.  Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you.

Job Summary:

The account manager is responsible for the oversight and coordination of the exciting day-to-day airport operations, or a segment of the operation.  The account manager must have a passion for ensuring safe, reliable, efficient, and effective operational and financial performance of the station.

Benefits:  

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees.
• Paid time off – 9 paid holidays + 80 hours of PTO in your first year (PTO plans increase with tenure).
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days.
• Exclusive Discounts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation

Job Duties: 

• Builds partnerships with customers and sets the example for the delivery of exceptional customer service.
• Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.
• Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
• Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching and mentoring activities to develop and motivate team members.
• Ensure that employees are properly trained and audit safety records as needed.
• Sets, measures and manages the performance of self and others. Leads team members in achieving operational and financial objectives and goals.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Qualifications:  

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• Supervisory experience is required.

Preferred Qualifications:

• Three years of relevant work experience in the aviation or ground handling services industry.

Physical requirements:  

• Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.

Working conditions:  

• You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Must be willing and able to travel.