Airport Customer Service Supervisor - HSV UA

General information

Requirements and Description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services.  Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you.

Job Summary:

Responsible for supervising agents to their assigned shifts to ensure the daily activities are performed safely and efficiently. Manage dispatching agents and applicable equipment to their arriving and departing flights, planes, and assignments.

Benefits:  

·   Flight Privileges: Offered after 30 days for employees and eligible family members!

·   Weekly pay for hourly employees (CA employees are paid bi-weekly)

Job Duties:  

·   Supervise team of leads and agents in passenger assistance duties.

·   Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

·   Communicate with the manager concerning any problems or issues. 

·   Schedules and conducts shift meetings.

·   Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

·   Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.

·   Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.

·   Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Qualifications:  

·   High School diploma, GED or equivalent education.

·   Must be at least 18 years of age.

·   Possess a valid Driving License.

·   Must be able to obtain credentials required as per airport or state or customs requirements.

Preferred Qualification:  

·   One year of relevant work experience in the aviation or ground handling services industry.

Physical requirements:  

·   Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

Working conditions:  

·   Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime.

·   Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."