APS QA Reviewer - HYBRID

Department Information

This position is open to current Colorado residents only.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Colorado’s Administrative Review Division (ARD) serves as an independent third party review system under the auspices of the Colorado Department of Human Services. The ARD manages quality assurance and quality improvement programs for Colorado’s child welfare and adult protective services systems. Specifically, the ARD is the mechanism responsible for the federally mandated Case Review System and a portion of the Quality Assurance system for Colorado’s child welfare and adult protective services systems.

With an ultimate passion of providing permanency and well-being for Colorado’s children, and the safety and protection of at-risk adults, the ARD works closely with Colorado’s counties to train, measure, and assess their adherence to State and Federal regulations. Such regulations are in place to assess and encourage that the needs of the families, children, and at-risk adults are being appropriately addressed.

The ARD is responsible for:

• Child Welfare Quality Assurance:
  • The federally required child welfare Case Review and Qualitative Case Review systems:
    • Administrative Reviews
    • Court ordered substituting Administrative Reviews
    • Screen Out Reviews
    • Assessment Reviews
    • In-home Service Reviews
    • Foster Home Certification Reviews
    • Hotline Reviews
    • Foster Youth in Transition Administrative Reviews
    • Qualified Residential Treatment Program Placement Reviews
  • Colorado’s statutorily mandated Child Fatality Review Team
  • Child and Family Services Review Program Improvement Plan Qualitative Case Reviews
• Adult Protective Services Quality Assurance:
  • Assessment/Investigation Reviews
  • Provisioning of Services Reviews
  • Guardianship Reviews
• Child and Adult Mistreatment Dispute Review Section:
  • Child abuse and neglect appeals
  • Adult mistreatment appeals

Description of Job

This position will provide independent third party review and quality improvement processes for Colorado's Adult Protective Services (APS) system. These reviews and quality assurance processes include reviews of APS reports and cases. The APS Quality Assurance Process provides oversight and supervision of the county supervised delivery of APS services to at-risk adults. This position will be responsible for conducting qualitative case reviews of investigations, assessments, and delivery of services to at-risk adults by county department of human/social services. County engagement with at-risk adults will be reviewed for quality based on practice expectations as outlined in statute and Volume 30. In determining the need for the quality assurance process, staffing models, and organizational structure, the APS quality assurance process was modeled after the current child welfare qualitative case review system managed by the Administrative Review Division. As such, staff are functionally equivalent to the existing Compliance Investigator II positions that conduct Administrative and Qualitative Case Reviews within the child welfare system.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Six (6) years of relevant experience in an occupation related to the position. This experience must include two (2) years conducting APS investigations, provisioning of adult services, or supervision of professional social caseworkers in APS within Colorado.

Experience must demonstrate working knowledge and familiarity with Volume 30 Regulations, Human Services Statute, and APS processes. Experience must also demonstrate the following: Ability to read and evaluate multiple volumes of typed and/or hand-written case materials on a daily basis; and possess intermediate computer skills to enter information into various databases, produce reports, and email information to colleagues and others.

OR

A combination of related education in social work, psychology, sociology, criminal justice, law, or a field of study closely related to the work assignment and/or relevant experience in an occupation related to the work assigned equal to six (6) years. This experience must include two (2) years conducting APS investigations, provisioning of adult services, or supervision of professional social caseworkers in APS in Colorado.

Substitution:

• Additional related education will substitute for the required experience on a year-for-year basis.
• Additional experience may be substituted for the education on year-for-year basis.

Preferred Qualifications

• Strong preference will be given to candidates with experience conducting quality assurance reviews for the APS system and candidates certified through the Colorado Adult Protective Services Training Academy.

• Exceptional communication skills, including demonstrated success in developing curriculum and providing training utilizing adult learning theory.

• Demonstrated working knowledge and experience utilizing the Colorado CAPS data system
• Preference will be given to candidates who possess a graduate-level degree from an accredited college or university in criminal justice, law, social work, psychology, or sociology.
• Attended mandatory investigation training
• Prior quality assurance experience
• Demonstrated working knowledge and understanding of federal and state law and how it applies to the administrative review process;
• Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, in order to determine if departmental objectives have been met;

• Ability to effectively communicate in both written and oral format to prepare and present review findings and provide technical assistance;
• Ability to set and prioritize workload, identify short- and long-term goals and develop strategies to achieve them.

Conditions of Employment

• Candidates must possess a valid, unrestricted U.S. Driver's License upon date of hire and maintain throughout employment in this position.
• Candidate must be willing and able to travel throughout the State to assigned areas.
• Candidates must pass a Full Colorado Bureau of Investigation background check

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Supplemental Information

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions

• 
  Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~