Job Summary
The Assessment Referral Coordinator supports patient care by coordinating referrals, authorizations, and follow-up appointments in collaboration with physicians and other care team members. This role ensures timely scheduling, accurate documentation, and clear communication with patients to facilitate continued access to services and high-quality care.
Essential Functions
- Coordinates patient referrals, authorizations, and appointments for specialty care, diagnostics, and follow-up services in accordance with provider orders.
- Communicates with patients and families to explain next steps, provide instructions, and ensure understanding of referral and appointment requirements.
- Obtains prior authorizations and referral approvals as needed, and accurately documents information in the electronic health record.
- Schedules appointments and follows up with external providers to confirm referral completion and collect consult notes.
- Responds to incoming calls and referral requests, triaging appropriately and ensuring timely processing.
- Maintains accurate and organized patient records, ensuring documentation is complete and submitted according to policy.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Associate Degree in Healthcare Administration or related field preferred
- 0-2 years of experience in a healthcare administrative or referral coordination role required
Knowledge, Skills and Abilities
- Knowledge of referral processes, insurance requirements, and prior authorization procedures.
- Proficiency with electronic health record systems and scheduling software.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
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