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Assistant Director

Chick-fil-A Restaurants
$17 - $19 an hour
Augusta, Georgia
Full time
6 days ago

The Assistant Director at Chick-fil-A plays a crucial leadership role in ensuring the restaurant operates smoothly, efficiently, and in alignment with Chick-fil-A’s core values of excellence, hospitality, and community impact. This position supports a Director in a given area and helps oversee daily operations, develop team members, and drive key business goals, including customer experience, food safety, and financial performance.


Key Responsibilities:


Operational Leadership:

  • Oversee daily restaurant operations, ensuring efficiency in front-of-house (FOH) and back-of-house (BOH) processes.
  • Maintain high standards of food safety, quality, and cleanliness in compliance with Chick-fil-A brand standards and health regulations.
  • Lead and support shifts, ensuring proper delegation of tasks and effective workflow.
  • Troubleshoot restaurant technology, equipment, and inventory to prevent disruptions in service.


Team Development & Leadership:

  • Support the hiring, training, and development of team members, fostering a culture of growth and accountability.
  • Provide coaching and mentorship to shift leaders and team members to enhance performance and leadership skills.
  • Assist in labor management to ensure efficiency and proper staffing levels.
  • Promote a positive and professional work environment that aligns with Chick-fil-A’s mission and values.


Customer Service & Brand Representation:

  • Uphold and model Chick-fil-A’s standard of hospitality, ensuring exceptional occasions for care.
  • Address and resolve customer concerns with professionalism and a service-minded approach.
  • Monitor and analyze guest feedback to drive improvements within a given service area.


Financial & Business Performance:

  • Assist in controlling costs, including labor, food, and operational expenses, to maximize profitability.
  • Support marketing initiatives, community involvement, and brand outreach efforts to increase sales and customer engagement.
  • Track and analyze key performance indicators (KPIs) to drive continuous improvement.


Qualifications & Skills:

  • Previous leadership experience in the restaurant, hospitality, or retail industry.
  • Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
  • Excellent communication and interpersonal skills, with a passion for people development.
  • Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
  • Strong organizational skills with an eye for detail and efficiency.
  • A heart for service and a commitment to upholding Chick-fil-A’s values of integrity, excellence, and customer-first service.


Benefits:

  • Competitive salary based on contribution.
  • Performance-based incentives and growth opportunities.
  • Paid time off and flexible scheduling.
  • Leadership training and career development programs.
  • REAL FOOD, FREE! Chick-fil-A meals offered each shift.
  • A positive and supportive work environment with a focus on personal and professional growth.


Join the Chick-fil-A Augusta Exchange team and be part of a company that values hospitality, leadership, and making a difference in the community! Apply today!


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