Job Summary
The Assistant Manager at Petite Suzette supports the General Manager in daily operations to ensure a seamless and exceptional guest experience. This role requires strong leadership, attention to detail, and a passion for hospitality. Responsibilities include supervising front-of-house staff, maintaining service standards, assisting with scheduling, training, and inventory, and stepping in to resolve guest concerns. The ideal candidate thrives in a fast-paced, high-touch environment and helps uphold the restaurant's charming and refined ambiance.
Duties
- Support daily restaurant operations to ensure smooth and efficient service
- Supervise and lead front-of-house staff during shifts
- Maintain high standards of hospitality, cleanliness, and service quality
- Assist with scheduling, staffing, and labor management
- Train and coach new and existing team members to uphold service excellence
- Monitor guest satisfaction and resolve issues promptly and professionally
- Collaborate with the General Manager on operational improvements
- Ensure compliance with health, safety, and sanitation regulations
- Oversee opening and closing procedures
- Participate in inventory management and supply ordering
- Help manage reservations and special events to optimize guest flow
- Lead by example with a hands-on, team-oriented approach
- Foster a positive and professional work environment
Skills
- Proven leadership and team management abilities
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution skills
- Detail-oriented with a commitment to high service standards
- Ability to multitask in a fast-paced, high-pressure environment
- Proficient in POS systems and basic administrative software
- Knowledge of food safety and sanitation standards
- Experience with scheduling, training, and performance management
- Strong organizational and time management skills
- Professional demeanor and polished presentation
- Passion for hospitality and guest satisfaction
- Flexibility to work evenings, weekends, and holidays as needed
- Prior experience in upscale or fine dining is a plus
- Bilingual (especially in French or Spanish) is a bonus but not required
Join our team as an Assistant Manager where you can make a significant impact while developing your career in the grocery industry!
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Shift:
- Day shift
- Morning shift
- Night shift
Work Location: In person
