A Big O Tire Assistant Store Manager will be responsible for supervising the operations and performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
- Consistently and courteously greet and thank each customer and provide fast and friendly customer service
- Promote sales through explaining benefits of service and products to customers
- Perform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and management
- Perform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
- Execute all company programs, policies, and procedures
- Perform management functions in the absence of the store manager
- Perform all aspects of store operations including but not limited to sales, office, and shop management
- Assist in training and the execution of all company programs, policies, and procedures
- Provide guidance to staff in the resolution of difficult questions or customer concerns
- Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
- Set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives alongside the store manager
- Assist Store Manager in reviewing and analyzing profit and loss statements, balance sheets, and payroll projections
- Help monitor employee productivity in accordance with established policy
- Assist in maintaining all accounts receivable and the collection of past due accounts when necessary
- Ensure prompt and consistent opening and closing of location based on store hours of operation
- Help oversee daily cash handling to ensure opening and closing drawers balance
- Coordinate and verifiy bank deposit daily as needed
- Conduct work order reviews for accuracy
- Assist Store Manager with inventory replenishment bi-weekly and with month end physical inventory
- Assist Store Manager in completing any necessary reports or providing information to company personnel as directed in a timely manner
- Assist in organizing, documenting, and processing of all adjustments
- Conduct efficient and accurate sales transactions
- Notify supervisor of any sales, cash or operating discrepancies
- Manage ticket average and profitability and assist store manager in meeting company expectations
- Maintain the appearance of the facilities and protect the assets of the company
- Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customers
- Ensure equipment maintenance schedules are maintained
- Handle complaints courteously and efficiently per company policy
- Maintain a clean environment, using company guidelines
- Maintain internal and external store appearance to comply with Big O Tires standards
- Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectations
- Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
- Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
- Maintain timely and professional communication with management, employees, vendors and customers
- Keep supervisor informed of any maintenance problems and/or any issues that need attention
- Assist in the proper training of new employees as needed
- Clean facilities, tools and equipment; and stock shelves
- Complete all required training in a timely manner
- Other duties as assigned
- 18 years of age or older
- Reliable transportation to work
- Availability to work holidays, weekends, and after regular business hours as needed
- Ability to learn new concepts and use technical materials
- Ability to consistently operate a computer and other office productivity machinery
- Ability to exchange accurate information with customers
- Willingness to work with hazardous materials
- Ability to consistently work in outdoor weather conditions
- Capability to safely operate automatic and manual transmission vehicles
- Willingness to comply with Personal Protection Equipment (PPE) regulations
- Vision, hearing, speech, and the ability to detect odors is essential
- Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
- Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
- Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
- Legal authorization to work in the United States of America
- High school diploma or GED equivalent
- Two years or more of experience in the retail or sales industries
- Valid driver’s license
- Readiness to work both independently and in a team environment
- Capability to work at a fast pace
- Ability to effectively lead a team
- Strong verbal communication skills.
- Sales abilities
- Enthusiastic personality
- Stamina
- Ability to prioritize and plan work activities using time efficiently
- Management of multiple tasks and projects
- Ability to perform detail work with accuracy
MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.
MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions including competitive wages; paid time off and paid company holidays; and the opportunity to share in company success through profit sharing and/or performance incentives. Retirement benefits include a 401(k) plan with a company match. Health benefits include medical, dental, vision, life insurance, and short- and long-term disability.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
- Put Customers First
- Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
- Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
- Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
- Be Tenacious
- Give Your Best – Always give your best effort and seek to improve every day.
- Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
- Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
- Lead by Example
- Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
- Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
- Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
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