The Company
Frank & Eileen was born in 2009 when former engineer Audrey McLoghlin sought to reinvent the button-up for women —a category previously focused solely on men. Inspired by Audrey’s Irish grandparents—our brand namesakes, Frank & Eileen—we have grown slowly and intentionally from our best-Italian-fabric-in-the-world-obsessed beginnings. Now a globally recognized fashion brand, Frank & Eileen is a certified woman-owned, women-led B Corp business that has retained 100% ownership while working with the same ethical, sustainable manufacturers for over a decade. Our mission is to model and support female entrepreneurship as a force for good—all from our family-friendly HQ in sunny California.
The Role
Frank & Eileen is opening our very first US flagship store on Madison Avenue in New York City! From our Irish country house HQ in sunny California to the heart of Manhattan, our woman-owned, woman-led, B Corp-certified brand journey continues as we enter our NYC era. Join us in this exciting evolution of our business - we are hiring a Back of House (BOH) Assistant Store Manager, who will be responsible for leading all back-of-house operations to ensure seamless inventory management, logistics, and operational excellence. This role supports the front-of-house team by maintaining inventory accuracy, ensuring timely replenishment, and preparing all product for a premium selling experience. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced, high-volume retail environment.
Responsibilities
- Lead the BOH team in managing all stockroom operations with a focus on accuracy, efficiency, and timeliness.
- Oversee shipment intake, product transfers, restocking, and RTVs to maintain inventory integrity.
- Ensure all merchandise is prepped, tagged, and ready for the sales floor in alignment with brand standards.
- Assist General Manager in establishing BOH Standard Operating Procedures (SOPs) that align with brand standards and service goals.
- Collaborate closely with FOH leadership to ensure the floor is replenished and product is always sellable.
- Handle all shipping logistics, including UPS and courier pickups for e-commerce and store-initiated orders.
- Support floor flips, marketing initiatives, and visual display setups.
- Train and coach BOH team members, reinforcing safety protocols, workflow efficiency, and stockroom organization.
- Maintain BOH cleanliness and oversee store-wide cleaning schedules to ensure a polished and safe environment.
- Step in to assist FOH team during high-volume periods, while maintaining a primarily BOH focus.
Who You Are
- 2+ years of experience in retail operations, logistics, or stockroom management.
- Strong organizational skills with a sharp attention to detail.
- Ability to lead, motivate, and manage a team in a fast-paced environment.
- Excellent communication and collaboration skills.
- Ability to work a flexible schedule including early mornings, weekends, holidays, and evenings.
- Familiarity with inventory flow, receiving, stockroom organization, shrink prevention, and building operational SOPs.
- Comfort working with third-party courier systems or platforms like Shopify Local Delivery, Narvar, or similar tools.
- Hands-on experience with retail management systems, POS systems, and inventory management platforms (e.g., Shopify, DEAR, RetailOps, NewStore).
- Comfort adapting to new technology and helping roll out new tools or operational processes.
- Thrives in a dynamic environment with evolving processes.
Physical Requirements:
- Must be able to lift and carry up to 50 lbs.
- Comfortable standing, walking, bending, and moving for extended periods throughout the shift.
- Capable of climbing ladders, using step stools, and maneuvering in tight storage spaces.
- Able to safely operate tools and equipment related to receiving, storing, and moving merchandise (e.g. box cutters, dollies, hand trucks).
- Comfortable working in varying store conditions, including stockroom environments.
Compensation
Salary Range: $65,000 - $70,000
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the contractor. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.
