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Assistant Supervisor; Education

SeaWorld
$26,789 - $32,494 a year
San Antonio, Texas
Part time
5 days ago

What you get to do:

Make a significant contribution to our overall guest experience by helping train and mentor Educators and Instructors; supervise the day-to-day operations of the tour, sleepover, school field trip, and guest education programs; and create a healthy and safe environment for both guests and animals as they interact in programs throughout the park. In all you do, you’ll enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality. You will also:

  • Conducts Educator and Instructor performance evaluations and provides coaching
  • Participates in staff training.
  • Supervises and is responsible for day-to-day operations, scheduling, and logistics of tour, guest, school, field trip, and sleepover programs
  • Responsible for opening/closing the Education operations programs as the Duty Manager
  • Provide sales leadership in guest service areas including Animal Interaction Center.
  • Ensures excellent customer service by responding to customer requirements, expectations, and needs
  • Screens guest feedback with survey results and follows up with questions and concerns
  • Monitors and enforces all company and department policies
  • Adheres company standards and ACA guidelines
  • Other duties as assigned

What it takes to succeed:

  • Must be least 19 years old
  • Have a high school diploma, or equivalent. Some college education is preferred.
  • Have a minimum of 3-6 months experience as an informal science educator at a zoological for museum type facility and/or equivalent experience.
  • Have a valid driver’s license; must have valid driver’s license from state of residency with a good driving record
  • Have strong verbal and written communication skills
  • Be comfortable working in a fast-paced, guest-centric environment and able to interact and provide quality customer service to guests as needed
  • Be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
  • Work well within a team structure
  • Be able to sit, stand and walk for prolonged periods of time
  • Be able to lift or move up to 40 lbs
  • Be able to work outdoors exposed to sunny, wet and humid conditions.
  • Be able to use computer and camp specific programs including MPR, Global Reservations, Camp Doc, Sea Bird, and more.
  • Previous Education experience strongly preferred
  • Must have 5 days of unrestricted availability to include weekends, holidays, early mornings and late evenings
  • Flexibility in working varied hours, including nights, weekends, and holidays

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