Job Description
We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.
Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.
Job Description
AD – Case Management Lead
Everyone at Kite is grounded by one common goal – curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?
We are seeking a highly motivated individual to join us as Associate Director – US Case Management Lead, a fast-paced and highly visible leadership role. This individual will lead a national, customer-facing team that serves as the primary operational contact for Kite’s Authorized Treatment Centers (ATCs), ensuring timely and seamless patient access to our cell therapies. In addition to managing their team, the Associate Director will engage directly with ATCs to resolve complex issues, build relationships, and represent Kite’s commitment to service excellence.
Reporting to the Senior Director – US Head of Patient and Channel Access, this position can be remotely based within the contiguous United States, with expected travel of 25% or more.
Key Responsibilities:
- Lead a Customer-Facing Team: Manage and mentor a regional team of Case Managers who act as the day-to-day operational contacts for Kite’s ATCs, coordinating order management and supporting the full cell therapy journey for patients.
- Direct Customer Engagement: Personally engage with ATCs to address escalations, gather feedback, and reinforce partnerships. Act as a visible and trusted leader to Kite’s external ATC partners.
- Strategic Decision-Making: Serve as a key decision-maker for your region on matters impacting order processing, and timely patient access, balancing operational needs with customer priorities.
- Drive Nationwide Impact: Lead and contribute to cross-functional initiatives and transformation efforts that enhance the Case Management model and patient experience across the country.
- Cross-Functional Collaboration: Work closely with internal stakeholders across Technical Operations, Manufacturing, Finance, Market Development, Legal, Marketing, Sales, and Account Management to align efforts and resolve barriers to service delivery.
- Service Excellence & Compliance: Monitor KPIs and service metrics, identify trends, and implement improvements. Ensure high levels of quality, compliance, and audit readiness at all times.
- Team Development & Leadership: Coach and develop Case Managers, modeling Kite’s core values and fostering a culture of accountability, agility, and compassion.
- Leadership Influence: Represent the Case Management function on the US Patient and Channel Access (PCA) Leadership Team, helping shape operational strategy and influencing key commercial decisions.
Basic Qualifications:
Advanced scientific degree (i.e., MD, PharmD, PhD) and 4+ years of experience
OR
Master’s Degree and 6+ years of experience
OR
Bachelor’s Degree and 8+ years of experience
OR
Associate’s Degree and 10+ years of experience
OR
High School Diploma / GED and 14+ years of experience
Preferred Qualifications:
- Proven experience in a leadership role in customer support or service operations, preferably in cell or gene therapy therapeutic areas
- Analytical mindset with the ability to interpret data and metrics to drive decision-making and process improvements
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders at all levels.
- Extensive understanding of US hematology / oncology clinical landscape and stakeholders, ideally with prior cell therapy experience
- Demonstrated success in influencing key stakeholders working collaboratively in a cross functional environment through excellent communication (written and verbal) skills, organizational skills, interpersonal skills, high EQ, and persuasion
- Proven ability to develop solutions to complex business situations, including understanding diverse perspectives, synthesizing key considerations, and presenting aligned recommendations
Does this sound like you? If so, please apply today!
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
- Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Kite Pharma Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
