About the role:
We are seeking a highly organized and stakeholder-savvy Associate Director of Content Management to lead the strategic oversight and operational execution of our global web content ecosystem.
This role ensures that content systems, workflows, translations/localizations and publishing practices support the needs of internal teams while maintaining consistency, governance, and quality across all markets and regions.
What you will do:
Content Governance & Workflow Design
Define and maintain content governance standards, including guidelines for structure, consistency, publishing workflows, and stakeholder approvals.
Serve as the primary business stakeholder for the CMS platform—collaborating closely with the Platform Manager to ensure the system meets the evolving needs of content users.
Own the documentation and guidance that support clear and consistent execution of content changes.
Establish and promote content management and publishing best practices, ensuring all teams follow standards for quality, accessibility, SEO, and brand alignment.
Design and enforce scalable processes for proposing, approving, and implementing content changes.
Partner with UX, WebOps, QA, and development teams to ensure smooth delivery and resolution of content issues.
Cross-Domain Web Content Management
Lead the strategy and operational processes for global content management, ensuring consistent experiences across international sites.
Coordinate translations, localized content variations, and region-specific workflows, partnering with regional stakeholders and vendors as needed.
Ensure international sites remain up-to-date, aligned with the global brand, and compliant with local standards and legal requirements.
Process Optimization & Documentation
Identify opportunities for improving operational efficiency in content publishing and governance.
Develop and maintain documentation and playbooks that ensure transparency and consistency across teams.
Manage escalation paths for content-related issues and decisions.
Vendor & Resource Coordination
Oversee external vendors or freelance content support where needed.
Ensure all contributors follow established standards for accuracy, tone, accessibility, and digital best practices.
What you will need:
Bachelor's Degree or Equivalent
10+ years in digital content operations, web content governance, or content strategy
Experience managing or supporting content across international markets
Strong understanding of enterprise CMS systems (as a stakeholder or power user)
Strong understanding of content design, accessibility, SEO, localization, and UX best practices
Exceptional organizational and documentation skills
Confident communicator who builds strong relationships and drives cross-functional alignment
Hands-on experience localizing content is a plus
Speaking multiple languages, such as Spanish, French, German or Portuguese, is also a plus
What you will get:
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-AF5
#Hybrid
#GSSO
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 106,000 USD - 145,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected] .
Job Requisition ID:102200By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
