Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierges approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.
We're building the best Member Services team in healthcare—and we're looking for a bold operational leader to help us scale it. As Associate Director of Member Operations, you'll directly lead the largest and most critical team at OneImaging: our Care Navigators. You'll own day-to-day execution across the full member journey, ensuring every patient receives fast, empathetic, and seamless support. This is a rare opportunity to grow a high-impact team from dozens to hundreds—driving results, culture, and innovation at scale.
Requirements
Responsibilities
We're building the best Member Services team in healthcare—and we're looking for a bold operational leader to help us scale it. As Associate Director of Member Operations, you'll directly lead the largest and most critical team at OneImaging: our Care Navigators. You'll own day-to-day execution across the full member journey, ensuring every patient receives fast, empathetic, and seamless support. This is a rare opportunity to grow a high-impact team from dozens to hundreds—driving results, culture, and innovation at scale.
Requirements
Responsibilities
- Lead at scale: Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical), ensuring daily execution meets both SLAs and member expectations
- Drive performance: Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality
- Coach and grow talent: Run 1:1s, deliver feedback, manage performance plans, and champion professional development
- Fuel operational excellence: Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale
- Execute cross-functionally: Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline
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Be hands-on: Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team
- 4-7+ years leading large support, service, or clinical operations teams—preferably in healthcare, tech-enabled services, or digital health
- Proven ability to manage high-volume operations with strong SLA accountability and funnel visibility
- A people-first but data-backed leadership style; you drive results through clarity, coaching, and consistency
- Excellent problem-solving and prioritization skills—you know how to unblock teams and keep momentum high
- Experience running retrospectives, training programs, and process improvement initiatives
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Bonus: familiarity with healthcare workflows like prior authorizations, scheduling, or eligibility checks
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance
- Flexible work schedule and remote work options
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Opportunities for professional development and career growth
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