DURHAM, NC, 27701, US
UNITED STATES OF AMERICA-NORTH CAROLINA-RALEIGH
Job details
Work flexibility: Field-based
Req ID: R544123
Employee type: Full Time
Job category: Customer Services
Travel: 80%
Relocation: Yes
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Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Associate Field Service Representative – Transport
As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.
What you will do
- Possess basic electronic and mechanical aptitude.
- Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
- Utilize computer software to complete documentation, order parts, reference training materials, and more
- Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
- Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
- Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
- Fulfill the following physical requirements:
- Move, set up and demonstrate equipment weighing up to 75 pounds.
- Reach, push, or pull to accomplish job duties.
- Involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
- Have coordination of the eye, hand and foot movement with an ability to grasp by hand.
- Handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
What you need
Required:
- High School diploma.
- Must be 21 years of age.
- Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
- Willingness and ability to work an extended work week including nights and weekends at times
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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