Asst Dir of Hskp OEM

About Us

Welcome to The American Hotel, a historic gem located in the heart of downtown Atlanta. Since opening our doors in 1962 as the city’s first fully integrated hotel, we’ve been a symbol of Southern hospitality, innovation, and timeless elegance. Our mid-century-modern hotel is located in the downtown Fairlie District. AmericasMart, the Georgia Aquarium, and Centennial Park are a short walk from the hotel. Mercedes-Benz and State Farm Arenas are within a mile. We offer over 19,000 sq. ft. of event space. Enjoy our on-site restaurant and bar, outdoor pool, and fitness center. At The American Hotel, we pride ourselves on delivering an exceptional guest experience through personalized service, thoughtful amenities, and a commitment to creating unforgettable moments. With stylish accommodations, versatile meeting spaces, and a vibrant atmosphere, we’re the perfect destination for travelers seeking a unique blend of history and modernity. Experience the legacy, charm, and warm hospitality that make The American Hotel a true Atlanta icon.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Essential Duties and Responsibilities

• Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.

• Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.

• Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• 2 years of housekeeping experience, preferably in a comparable hotel.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $19.00 - $20.00

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.