Summary: This position has responsibility to execute hotel food and beverage offerings- including filling and restocking food on the breakfast buffet, attending to guest needs, delivering food to guest rooms and keeping and hotel F&B areas and food areas stocked and cleaned.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
The essential functions include, but are not limited to the following:
- Follow all safety and sanitation rules, including lifting and carrying procedures
- Stock and fill breakfast buffet food line
- Greet guests and verify status as a hotel guest
- Engage in friendly conversation with guests
- Clear all china, glassware, and silverware from all tables
- Wipe down tables and chairs and sweep debris from the floor
- Keep dining area, breakfast buffet, and side stations organized, stocked, and cleaned
- Complete all opening, closing, and running duties
- Maintain next day inventories according to occupancy
- Orders, receives and stores necessary food and supplies maintaining inventory controls according to hotel occupancy
- General food preparation and serving
- Empties out trash cans, clean and wipe chairs, tables, beverage area, and the breakfast and condiment station.
- Sweep, vacuum or mop floors in the breakfast area and lobby.
- Maintain a safe facility and use safety first practices to remain accident-free.
- Other duties as assigned by your manager
Qualifications:
- Must possess outstanding interpersonal communication skills to effectively interface with guests and team members
- Possess ability to work in fast-paced situations
- Prior experience in hospitality and guest interaction is required.
- Neat, clean appearance and ability to wear proper uniform, including nametag, ID badge, and slip resistant shoes.
- Reports to work on time
- Ability to stand and walk for prolonged periods of time
- Ability to be a TEAM player
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally move and lift up to 25 pounds.
- Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
- Ability to successfully fulfill the pre-employment process
- Ability to obtain and maintain all necessary licensing
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
