Automotive Service Manager
We are seeking an experienced Automotive Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong background in both retail and commercial automotive/truck service environments.
Key Responsibilities:
- Manage daily operations of the service department, ensuring efficiency and productivity.
- Lead and mentor a team of technicians and service advisors to deliver exceptional service.
- Develop and implement service department policies and procedures to enhance customer experience.
- Monitor service performance metrics and implement strategies for improvement.
- Build and maintain strong relationships with customers, addressing their needs and concerns.
- Stay updated on industry trends and advancements to maintain competitive service offerings.
Required Skills:
- Proven experience as an Automotive Service Manager or similar role in retail or commercial settings.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in automotive service software and tools.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Full understanding in regard to warranty policy and procedure set by Ford Motor Company.
We offer a very competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about the automotive industry and have the required experience, we encourage you to apply.
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