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AV Field Service Technician- NY

CB20
Saratoga County, New York
Full time
1 week ago

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.


AV Field Service Technician - NY

The cb20 Field Service Technician will work in partnership with the AV Practice team and Support desk to provide Service support for customers at on-site locations with the end goals of restoring functionality, and/or resolving related technology outages to our customers’ assets while delivering an “experience above.”


Responsibilities and Duties:

  • Read and interpret electronic schematics and architectural blueprints
  • Perform preventative maintenance visits to help maintain a stable client-based system
  • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
  • Take responsibility to accurately complete job documentation as needed
  • Field installation of control programs (Crestron/Firmware) – upload and download capability
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
  • Provide necessary training and support for next level service technicians
  • Provide end-user client training as needed
  • Adhere to and understand OSHA standards for all phases of the job
  • Setup and troubleshoot various video codecs/video teleconferencing systems
  • Travel to various job sites required
  • Other duties assigned as needed

Required Skills:

  • Effectively communicate with employees, customers and colleagues
  • Ability to use hand and power tools in a safe and efficient manner
  • Ability to work and think independently and ensuring to meet deadlines
  • Basic computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Ability to manage small to medium projects
  • Ability to solder & crimp connectors
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Required Certifications:

  • Minimum of 3 years of audiovisual integration experience
  • Formal education in technology or related field preferred
  • Minimum of a High School Diploma or equivalent preferred
  • Preferred external training:
    • OSHA 10-Hour
    • Avixa (InfoComm) CTS
    • Crestron Programming Experience
    • Exton AV Associate Certification
    • Experience with Biamp, Shure, Crestron, and other various DSP manufacturers
    • Experience with various UC integration platforms (Zoom/Teams/WebEx)
    • Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.

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