Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Prepare bakery items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of bakery specials.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Recommend bakery items to customers to ensure they get the products they want and need.
- Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods according to the food temperature logs and follow cooking instructions.
- Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Understand the store’s layout and be able to locate products when requested by customer.
- Stay current with present, future, seasonal and special ads.
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Current food handlers permit once employed
Desired
- Bakery experience
- Retail experience
- Second language: speaking, reading and/or writing
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
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