The Banquet Houseperson / Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends.
Job Duties & Functions
? Provides guests with the finest quality of service at all times and in a warm and enthusiastic manner
? Vacuums, sweeps, mops, polishes, wipes areas clean before, during and after events
? Ensures that the banquet area is maintained in a clean, organized, and safe condition
? Ensures that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked
? Ensures all equipment is stored in the designated area
? Is always present in room and greets guests upon arrival
? Maintains banquet and hotel standards of food, beverage, and quality guest service
? Is available to present menus, answer questions and take food and beverage orders
? Cooks or otherwise prepares food according to recipe
? Assists in food production according to menu and number of persons to be served
? Monitors tables in assigned section ensuring all patrons are served
? Clears and cleans tables; resets counters and tables
? Maintains kitchen and wait station by keeping area tidy and clean and stocks assigned areas at the end of each shift
? Ensures tips are reported properly for tax processing
? Other duties as assigned
? Access to back of house areas of the hotel and sensitive information
? Interact and occasionally have unsupervised contact with guests and/or colleagues
? Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Storage/Liquor Room
? Maintain a high level of trust and responsibility
? Represent the company with certain level of reputation and good character as well as exercise sound judgement
