Bilingual Client Relationship Specialist- Mandarin

Forest Lawn has always attracted unique and exceptional individuals; those who
aren’t
satisfied with simply building a
career, but
want to go home at the end of the day knowing
they’ve
made a profound and positive difference in people’s lives.

• families on the value of preplanning.


• Provide caring and compassionate services to our Forest Lawn client families.


• Generate new lead opportunities through outbound calling initiatives.

Build and
maintains
a network of sources from which to
identify

• new lead opportunities and business growth.

Initiate and
maintains
relationships with client families to
establish

• and nurture fruitful, long-lasting relationships through outbound voice, email, social media platforms, and direct mail campaigns.


• Conduct client-family survey follow-ups with existing leads to educate families to build on the client experience journey.


• Engage potential clients through outbound calling, introduces them to our services, and effectively communicates our preplanning value proposition.

Identify product or service needs
for client families

• .


• Use professional experience to overcome objections and effectively communicate Forest Lawn Pre-planning value propositions.


• Appointment Setting: Qualifies leads and schedules sales appointments for our Advance Planning Team.


• Ensure appointments are well-prepared and aligned with clients' requirements.

Keep

• potential clients engaged and informed about our offerings.

Prioritize
projects and
assist
s
in business growth, while hitting monthly/weekly activity goals and quarterly
KPIs

• .

Stay informed about industry trends, and legal requirements and
remains

• at the forefront of the funeral industry.

Collaborate with Client
E
ngagement
M
anager and other departments
such as
Marketing and A
dvance
P
lanning

• teams to exchange feedback and insights for achieving individual and team targets.


• Provide regular feedback to the Client Engagement Manager on outbound progress and engagement and any challenges or opportunities.

• Bilingual in Chinese/Mandarin is required

High School
d
iploma or G
eneral
E
ducation
D
iploma (GED)

• .


• Must be able to work weekends and holiday, hours between 11am-8pm.

E
xtensive outbound
tele sales
and/or lead generation
experience
, preferably with people-focused industries

• .


• Must be comfortable working onsite. (hybrid)

Minimum of 3-5 years of outbound calling/ prospecting, with a successful
track record

• of generating leads and setting up sales appointments.


• Proficient in using CRM software and other sales tools to manage leads.


• Strong relationship-building skills to engage prospects, nurture leads, and foster long-term partnerships.

• experience with cold calling, advertising, and /or Salesforce.


• experience with Salesforce CRM software.

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.?

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. ?E-Verify is not used as a tool to pre-screen candidates. ?

For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview .

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.?