Bridal Outlet Store Manager

Location: In Person at Ohio Bridal Outlet – Located at Destination Outlets in Jeffersonville, OH

FLSA: Full-Time, Exempt

Total Annual Compensation: $46,000 - $55,000

• We offer a competitive total annual compensation package. Further details will be thoroughly discussed during the interview process.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) matching
• Paid time off
• Paid Observed Holidays
• Parental leave
• Short Term Disability
• Employee Assistance Program
• Nectar Reward Subscription
• Calm Subscription
• Gym Membership Reimbursement
• Travel reimbursement

To be considered for this position, you must complete the following steps:

• Click "Apply" and fill out the online application.
• Upon submission of your application, you will receive two (2) email invitation to complete the Predictive Index Assessment. Please be advised that the assessment includes two parts.

Luxe Brands is hiring a Store Manager for our Ohio Bridal Outlet in Jeffersonville, OH! If motivating + empowering teams, training with consistency + intention, and exceeding sales numbers is your jam, well – you’ve found your people! Lucky for you [and us!] we are always looking for the best of the best to join our growing team of leaders!

Ohio Bridal Outlet is a unique off-the-rack bridal destination within Luxe Brands, offering brides access to designer gowns at significantly discounted prices. It’s the perfect place for brides seeking high-quality, stylish options at a great value. We pride ourselves in providing the best and final possible discount on a wedding gown in a brick-and-mortar setting with knowledgeable and friendly staff.

Our core values are the heart of our business. They are more than words; they are our culture + in-house lifestyle. We run our company on a management system called EOS, and feel strongly about searching for Right Person, Right Seat [RPRS] in every position we hire. We look for both a core value fit, as well as someone who exemplifies our GWC – get it, want it, capacity to do it. Please review our core values below:

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Doesn’t let unfortunate circumstances, whether they be personal or work related, come in the way of attitude at work amongst the team.
• Values Communication: Effectively interacts with clients and co-workers through verbal and non-verbal communication to reach a common goal.

At Luxe Brands, we know bridal retail is a unique and rewarding niche—and so are our hours. Unlike traditional retail, we don’t require early mornings or late nights, and we’re proud to be closed on major holidays—giving you time to recharge while big-box stores stay open.

Key Responsibilities:

• Inspire and motivate the team, holding direct reports accountable for meeting and exceeding performance objectives.
• Analyze individual and store performance metrics, implementing strategies to address areas for improvement.
• Identify staffing needs, lead the hiring process, and recruit top talent to build a high-performing team.
• Provide ongoing coaching and training to direct reports, keeping them updated on new designers, gowns, collections, and industry trends.
• Assist with bridal appointments as needed, ensuring every bride receives an exceptional and memorable experience.
• Manage administrative tasks such as scorecards, handwritten notes, follow-up calls, and other store-related activities to maintain smooth operations.
• Uphold brand standards, delivering outstanding service that enhances the store’s reputation and customer satisfaction.
• Address and resolve customer and team challenges effectively, maintaining a positive store environment.
• Work closely with leadership and team members to align store performance with company goals.
• Additional responsibilities and tasks as needed to support the team and business operations.

To be successful in this position, you must possess the following:

• Adaptability to shifting priorities, ensuring alignment with business needs.
• Proven leadership in retail management with a collaborative, team-first mindset.
• A collaborative, "we over me" attitude.
• Self-motivation and a commitment to exceptional customer experiences.
• A passion for leading, inspiring, and retaining high-performing sales teams.
• Strong organizational skills to manage multiple tasks effectively.
• Accountability and a focus on operational excellence, guided by the "inspect what you expect" principle.
• Confidence and professionalism in decision-making, communication, and interactions.
• A polished and trendy appearance that represents the brand.
• Enthusiasm for learning the bridal industry and ongoing professional development.
• Exceptional customer service delivery with warmth and professionalism.
• Ability to grasp and communicate designer knowledge, garment fit, and alteration details confidently.
• Encouraging and empowering attitude, fostering a #hypesquad environment.
• Effective time management and the ability to prioritize tasks independently.
• Strong written and verbal communication skills.
• Attention to detail combined with a problem-solving mindset.
• Familiarity with CRM software as a plus.
• A focus on analyzing performance metrics to drive success.
• Excitement for talent recruitment and collaboration with HR to recruit top performers.

Required Qualifications:

• High school diploma
• 2+ years of experience with overseeing and leading direct reports.
• 2+ years of experience in training and professional development.
• 2+ years of conducting performance reviews and corrective actions.
• 2+ years of managing core operations, including scheduling, recruitment, and training.
• Proficiency in software such as POS systems, CRM tools, Microsoft Office, and Zoom.
• Strong English communication skills in reading, writing, and speaking.
• Physical capability to stand for extended periods and lift up to 35 pounds (e.g., mannequins, boxes, and gowns).
• Reliable Transportation
• Successful completion of a background check.

Preferred Experience:

• Proficiency with Apple products and macOS.
• Familiarity with Microsoft and its suite of tools.
• Demonstrated success in sales, with a proven track record of meeting or exceeding KPIs.
• Experience in recruiting and interviewing candidates to build high-performing teams.

Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.