Budtender

Job Description

Job Title: Budtender

Department: Retail Sales

Reports To: General Manager

FLSA Status: Non-exempt

Starting Compensation: $17.00 per hour in addition to earned commissions and tips (You keep your own tips)

Summary: The Budtender directly reports the General Manager and is primarily responsible for the consistent delivery of excellent service to guests. This position is the first point of contact for guests. The Budtender maintains an appealing retail environment and assists guests with their shopping needs.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Greets guests with an upbeat and positive energy and ensures the guest immediately feels welcome and comfortable.

• Delivers overall explanation of the industry to new guests, provides a tour of the space,

escorts to the product display, and provides accurate information on specific products of interest.

• Assists guests with their selection of products and offers multiple product suggestions.

• Assist the Manager with additional duties and projects as needed including; bar-coding,

displaying, reorganizing products, cleaning, etc.

• Researches and maintains an understanding of recent laws and regulations for both

recreational and medical guests as it pertains to the cannabis industry.

• Understands the responsibility of having a designated cash register, handling large

amounts of money, accepting cash payments for merchandise purchases, verifying

transactions with the guest and confirming order ticket with Floor Manager prior to finalizing an order.

• Contributes to the store’s goal of maintaining a 90%+ Net Promoter Score by delivering consistent, high-quality service; achieves an average transaction value of $45.00

• Participates in the everyday cleaning procedures when not attending to a guest, maintaining a clean and tidy retail space at all times.

• Keeps all products clean and organized in the correct display case as assigned.

• Trains new employees upon hire on the shops everyday operations and various duties and responsible required of the position.

• Maintains positive relationships and interactions with fellow co-workers, vendors, guests, and anyone whom comes into the store for any other purpose.

• Ensure full compliance with all applicable California cannabis regulations, including METRC traceability requirements and customer identification verification protocols.

• Performs all duties in day to day operations.

• Regular, predictable attendance is required.

• Must be available to work minimum of 20 hours per week. Schedules are subject to change based on needs of the business.

• Ability to get along and work effectively with others.

• Performs other duties as assigned.

Supervisory Responsibilities: This job has no supervisory duties.

Measures of Performance: The Budtender shall be considered to be performing in an acceptable manner when the following have been accomplished:

1. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

2. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

3. Oral Communication – Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

4. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.

5. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

6. Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

7. Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

8. Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

9. Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

10. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

11. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

12. Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly; Adheres to all store security procedures, including surveillance monitoring and cash handling protocols, while ensuring the confidentiality and privacy of customer information.

13. Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.

14. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

15. Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Identifies what needs to be done and takes action before being asked or the situation requires it; Does more then what is normally required in a situation; Seeks out others involved in a situation to learn their perspectives; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Requirements:

Education and/or Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Preferred experience working in the industry and knowledge of the varying medical benefits of the different cannabinoids within marijuana.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to orally communicate effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concretevariables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should

include: Internet and email, copy and fax machines, postage meter and telephone.

Certificates, Licenses, Registrations: Must be over the age of 21.

Physical and Emotional Demands: The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is occasionally required to sit. The employee is frequently required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

The noise level in the work environment is usually noisy.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 15 – 29 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Application Question(s):

• What is your availability? We are open Monday through Sunday, and shifts can start as early as 6:30AM and go until 10:30PM.
• We have six dispensaries. Are you willing to be permanently placed at any one of our six stores?

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Sacramento, CA 95815 (Required)

Ability to Relocate:

• Sacramento, CA 95815: Relocate before starting work (Required)

Work Location: In person