The position holder works closely with accounts receivable to identify customers with delinquent accounts and to determine what further action to take. The position requires compliance with established policies and procedures of the Department and a high level of confidentiality. The position holder reports to the Collections Manager and fulfills a forty-hour work week.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Required Qualifications
- Education: High School Diploma
- Experience: One year of related work experience, to include experience such as with financial data, collections, cashiering and customer service.
- Knowledge, Skills, Abilities: One year utilizing knowledge, skill and ability providing excellent customer service: providing accurate and complete information, having exceptional verbal and written communication skills, being honest and discrete; utilizing basic office equipment (computer, scanner, laser printer), basic accounting, Excel and Word, ERP and HRIS systems; implementing lending and collections practices and federal collection law.
Two utilizing knowledge, skill and ability to organize, investigate, analyze, make decisions, effectively communicate (verbally and in writing), manage time and utilize all available technology.
Preferred Qualifications
- Education: Associate's Degree
- Experience: Two years experience providing excellent customer service: Previous experience with collections and loans. Experience multitasking in a busy deadline driven office. Experience in higher education.
- Knowledge, Skills, Abilities: General knowledge of collections techniques and the laws pertaining to debt collection. Working knowledge of techniques used in collecting, compiling, and organizing data and information, of office automation software and its application.
Work Location: University of Tennessee Knoxville. This position is in-person.
Compensation and Benefits:
- UT market range: $18.00 – $21.00
- Anticipated hiring range: $19.50
- Find more information on the UT Market Range structure here
- Find more information on UT Benefits here
Application Instructions: For best consideration applicants should submit the below materials before August 6 2025.
- Resume
- Cover Letter (optional)
- List of no more than 3 references
About The College/Department/Division: The Office of the Bursar specializes in managing student accounts, assesses tuition and fees, provides billing statements, refunding, and processing payments. Our goal is to aide students in understanding their student-related charges while also providing guidance about payment options available to them.
We aim to provide the best student centric service so that students are prepared for success on their collegiate journey. We also provide banking services for university departments.
The Finance & Administration Division has fiduciary and leadership responsibility for the Knoxville campus in three primary areas of accountability: fiscal, physical, and auxiliary operations. Our goal is to provide quality support in the institution’s pursuit of excellence through effective stewardship and enhancement of the University’s resources. The strategies to achieve the goal of quality support of the instruction, research and public service functions include implementation of best operations practices, recommendation of efficient and cost-effective policies and procedures, ensuring compliance with laws and regulations, focusing on internal and external customer needs, and the provision of a safe and productive physical environment.
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!
