We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling incoming calls, addressing customer inquiries, and ensuring a positive experience for every caller. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Handle inbound and outbound calls with professionalism and empathy
- Assist customers with inquiries, orders, billing, technical support, or complaints
- Resolve issues quickly and efficiently, escalating when necessary
- Maintain accurate records of customer interactions in our system
- Process orders, returns, and exchanges as needed.
- Collaborate with team members to resolve complex issues effectively.
- Maintain knowledge of company policies, procedures, and promotions.
- Follow up with customers to ensure satisfaction and address any further concerns.
Skills
- Strong customer service skills with a focus on enhancing customer satisfaction.
- Previous experience in a call center environment is preferred but not required.
- Proficient in data entry with attention to detail.
- Sales experience is beneficial for upselling products or services when appropriate.
- Strong problem-solving skills and the ability to think on your feet.
- A positive attitude and willingness to learn new processes and systems.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment. If you are passionate about helping others and possess the necessary skills, we encourage you to apply!
Job Type: Full-time
Pay: $18.34 - $22.20 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
