We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a Call Center Agent, you will be the first point of contact for our customers providing assistance, resolving issues, and ensuring a positive customer experience with every interaction. Whether it's answering product questions, processing orders, or troubleshooting problems, you'll play a critical role in maintaining our company's reputation for exceptional service.
Duties
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers in resolving issues or concerns efficiently.
- Maintain detailed records of customer interactions and transactions.
- Analyze customer needs and recommend appropriate solutions.
- Process cash transactions accurately when necessary.
- Utilize phone etiquette to create a positive experience for every caller.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Participate in training sessions to improve product knowledge and sales techniques.
Qualifications
- Proven experience in customer service or client services is preferred.
- Strong communication skills with the ability to engage effectively with diverse clients.
- Familiarity with sales techniques and the ability to promote products/services effectively.
- Proficient in analyzing customer needs and providing tailored solutions.
- Experience with cash handling is advantageous.
- Excellent phone etiquette is essential for maintaining professionalism on calls.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
Join us as a Call Center Representative, where your contributions will play a vital role in enhancing our customer experience!
Job Type: Full-time
Pay: $22.76 - $27.41 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
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