We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and assist with product information, all while maintaining a positive and professional demeanor.
Responsibilities
- Handle incoming or outgoing calls with professionalism, patience, and empathy.
- Answer questions, resolve concerns, and provide accurate information about products/services.
- Troubleshoot basic issues or route complex inquiries to the appropriate departments.
- Maintain customer records by updating account information during and after calls.
- Utilize effective phone etiquette to create a positive experience for each caller.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Participate in ongoing training sessions to enhance skills in customer support and sales.
Experience
- Previous experience in a call center or customer service role is preferred.
- Strong computer skills with the ability to navigate multiple systems efficiently.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Strong problem-solving skills and attention to detail
- A background in sales or client services is a plus but not mandatory.
- Ability to type accurately while engaging with customers on the phone.
Join us as we strive to provide top-notch service to our clients while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: $21.31 - $25.66 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
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