Company Description
About Us:
At Bela Brand Bat, we believe in the power of immersive experiences. As a leading creative agency, we specialize in curating unforgettable brand moments that leave a lasting impression. Our team blends innovation, strategy, and flawless execution to produce events that reflect the heart of each brand we represent. From corporate activations to large-scale consumer events, we bring visions to life.
Job Description
Job Description:
Beloform is seeking a Call Center Agent to join our Atlanta team. As a key point of contact for our clients’ customers, you will handle inbound and outbound calls, provide exceptional support, resolve inquiries, and ensure a seamless communication experience. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple tasks effectively.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional manner
Make outbound calls to follow up on customer needs and service satisfaction
Resolve product or service problems by clarifying customer issues and offering appropriate solutions
Maintain accurate records of customer interactions in the system
Meet performance targets and quality standards
Collaborate with team members and supervisors to improve service delivery
Stay informed on company products, promotions, and policies
Qualifications
Qualifications:
High school diploma or equivalent required; associate or bachelor's degree is a plus
1+ year of experience in customer service or call center operations preferred
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Proficient with computer systems and CRM platforms
Ability to remain calm and professional under pressure
Strong organizational and multitasking skills
Additional Information
Benefits:
Competitive annual salary ($40,000 – $50,000)
Professional development and training programs
Opportunities for internal growth and career advancement
Health, dental, and vision insurance options
Paid time off and holidays
Supportive and inclusive team culture
Modern office facilities in a central Atlanta location
