Do you have a heart for animals and the voice that makes people feel instantly at ease? Do you thrive in fast-paced call center environments and love solving problems with a smile (even if it’s over the phone)?
Welcome to Cobb & Co Veterinary Clinic.
We’re a fiercely client-focused, proudly patient-first, independently owned veterinary clinic where positivity isn’t just a vibe—it’s how we get things done.
We’ve just launched our brand-new Client Service Call Center, and we’re searching for full-time, bilingual (English/Spanish) Call Center Representatives to help us knock it out of the park.
If you’re:
- Fluent in English and Spanish (spoken and written)
- Experienced in a high-volume call center environment
- Naturally warm, upbeat, and empathetic (think golden retriever energy in human form)
- A team player who gets how to balance compassion with efficiency...then let’s talk.
What You'll Be Doing:
- Answering incoming calls with calm confidence, kindness, and accuracy
- Scheduling appointments like a boss using our cloud-based software
- Communicating clearly and compassionately in both English and Spanish
- Sending messages, medical records, and prescription refills to the clinic team
- Solving problems (or finding someone who can) with grace and hustle
- Keeping meticulous records that reflect our high standards of care
What Makes Us Different:
- Our People: We cherish our team dynamics and the joy we bring to work every day. The ideal candidate has a positive attitude, is comfortable with the occasional four-letter word, and adopts a proactive “if I don’t know the answer, I’ll find someone who does” approach to challenges.
- Client and Patient Priority: Our patients come first, always. Keeping things low-stress for our animal visitors is a big deal for us—we love seeing them happy to come in! We strive for the best possible medical outcomes, supported by a client base that respects and values our dedication.
- Rapid Growth: Since acquiring the practice in November 2020, we've expanded from 4 to 21 team members, including the addition of a fourth DVM. Additionally, our clinic has recently undergone a full remodel, enhancing our facilities to better serve our clients and their pets. We're growing fast and need your help to support this expansion.
- Work-Life Balance: We don’t just talk about work-life balance—we live it. We understand everyone's balance looks different, and we support each other to ensure life doesn’t take a backseat when it’s needed most. We operate as a cohesive unit, stepping up for each other and sharing a genuine enjoyment in our work that reflects in everything we do—from patient care to client relations and team interactions.
- Our Environment: No corporate red tape—enjoy the freedom of an independently-owned practice where your input is valued and your professional growth is supported.
What You Bring:
- Required: Bilingual in English & Spanish (written + spoken)
- Required: Prior call center experience (customer service pros only)
- High school diploma or equivalent
- Comfortable with multitasking in a fast-paced, high-call-volume setting
- Tech-savvy: You can juggle software, phone systems, and EMRs like a pro
- Emotionally intelligent: You stay grounded when callers are stressed or upset
- Excellent communicator—clear, professional, kind
- Able to sit for long periods and wear a headset for extended times
The Perks:
- Health, dental & vision insurance
- 401k with employer match
- PTO & holiday pay
- Continuing education allowance
- Uniform allowance
- Employee assistance program
- Employee pet discount
- Flexible schedule
- Room to grow—and we mean it
In a Nutshell:
We’re growing fast, doing meaningful work, and having a damn good time doing it. If you’re ready to bring the energy, make clients feel seen and supported, and be part of something genuinely awesome—we want to hear from you.
Shoot us a message, swing by, or hit apply. We can’t wait to meet you.
We are an equal opportunity employer and celebrate diversity of all kinds.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No nights
Work Location: In person
