Do you enjoy working with people? Your best asset is your personality; we love authenticity. Do you want to make a real difference for patients in their everyday lives? Are you looking to work for a company with an awesome, growing culture? No Refractive Surgery experience? No problem; we love to train!
Concierge sales experience is a plus. This position is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some possible events on occasional weekends or weeknights.
At ClearSight, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We’re seeking a highly skilled phone agent to join our team and manage many inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and purchase assistance. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills and be enthusiastic about helping consumers and driving their satisfaction.
Who we are:
ClearSight, a pioneer in the vision correction industry for nearly 30 years, is on a trajectory of growth. Our team, led by passionate surgeons, is committed to helping people achieve clear vision without the need for glasses or contacts. We stand by our promise: '20/20 or it’s free '. ClearSight offers a dynamic work environment with ample opportunities for professional growth, a competitive compensation package, comprehensive benefits including medical/dental/vision/life insurance, 401(k) with company match, and more.
Who you must be:
- Friendly - we work as a team, so you must play well with others!
- Innovative - we cross-train within the team, so you need to be able to learn.
- Hard-working - we all want the best for our patients, which takes work!
- Confident - we believe in what we do and our team; you should, too!
- Reliable - we depend on each other to be here on time and stay until the jobs are done.
- Determined - we bring the leads, but you need the drive.
Benefits:
- Great pay
- Health insurance - we cover the cost!
- We pay time off - three weeks of PTO from the start, plus Birthday PTO!
- Other Perks - including life insurance, disability, etc.
- 401K - with company match and quick start.
- Proven training infrastructure - no experience needed
Job Description:
- Enjoys working with people
- Willing to learn and become an expert in vision correction
- Must be energetic and able to keep up in a fast-paced environment
- Prior Sales experience and Customer Service experience are a plus
- Bilingual English & Spanish speaking is a plus
- Requires excellent phone and in-person communication skills
- Requires good computer and organizational skills
- Involves quick and accurate data entry
- Must be able to work in a multi-tasking environment
- The position is full-time, five days a week, with occasional weekend or weeknight events
- Must be available: 8:00 am to 5:30 pm, Monday through Friday
Objectives of this role
- Handle a large volume of inbound and outbound calls promptly
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
- Memorize scripts for products and services and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain a record of daily problems and remedial actions taken using the EHR/CRM database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong, active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer sales
- Bilingual: Spanish/English preferred
