As Card Fraud Specialist, you’ll be on the front lines for mitigating fraud risk to our members by monitoring and analyzing potential fraudulent activity occurring with credit and debit cards. In this role, you’ll balance communication skills with deep attention to detail and regulatory guidelines, facilitating the debit and credit card claim process from start to finish. You’ll get to work with teams across the credit union as you respond to questions, claims, and concerns, analyze trends, and make suggestions for improvements. If you have a passion for digging into issues, helping people through tough situations, and working collaboratively with others in a fast-paced, ever-changing environment – we’d like to hear from you!
As our Card Fraud Specialist, you will:
- Provide exceptional, “WOW” service to internal and external members, vendors, partners, and other third parties.
- Evaluate, analyze, balance, process, and track incoming/outgoing debit and credit card dispute activity following Regulation E, Visa, and MasterCard established timeframes and procedures.
- Facilitate the debit/credit card claim process including, but not limited to: sending member correspondence; conducting investigations (obtain information from cardholders, merchants and processors); processing notices of dispute; gathering supporting documentation; tracking re-presentments; documenting actions.
- Post all applicable credits to member accounts. Effectively process bond claims through card processing system to recover funds.
- Provide quality service assisting members, contact center, and branches in resolving issues within a timely manner, minimizing both member and credit union risk.
- Report suspicious and/or unique fraud instances to the Fraud Manager for further review and investigation.
- Review transaction activity reports to assist in prevention of fraud. Identify trends and recommend fraud monitoring rules to reduce credit union’s risk of loss.
An ideal candidate will have a combination of:
- Associates or Bachelor’s degree in Accounting, Finance, Business Administration, Criminal Justice, or related field is preferred.
- Two years of financial institution, fraud, or investigative work experience.
- Experience with a debit and/or credit card program is preferred.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to multitask and manage competing priorities and deadlines.
- Exceptional analytical, organizational, and problem solving skills.
- Strong knowledge of Microsoft Office Suite.
Equal Opportunity Employer
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