Card Services Associate II

Description

The Card Services Associate II - Operations handles higher risk and more complex internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting.
Here's what you can expect from the job and what you need to be successful:
Job Duties:

• Process, review, and manage multiple queues to support an individual caseload
• Research and respond to internal Associates and/or system issues and document results and findings
• Respond to inquiries from internal Associates regarding credit and debit card issues
• Train and support newer Associates on member issues/inquiries as required
• Proactively identify and recommend updates or improvements in Card Services processes and procedures

Essential Skills:

• Minimum three years’ experience in card services operations or financial services industry
• Strong written and oral communication skills over a variety of channels that include email, processing forms, face to face, corporate chat systems for overall team synergy and production
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
• Ability to adapt to changing business needs and prioritize accordingly
• Ability to foster strong relationships with internal and external stakeholders
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Intermediate knowledge of relevant federal regulations
• Advanced knowledge of Microsoft Office Suite; particularly Word and Excel

Location: Hillsboro Corporate Office, Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR: $22.50 to 25.00 hourly + annual bonus
Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa sponsorship for this position
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