Case Management Team Lead - RN - Day/Evening

Serves as a team leader, clinical resource person, role model, coach and facilitator for staff and department operations. Has the responsibility and authority to lead their work group; resolve routine issues, and create a positive, productive and fiscally responsible work unit. Makes recommendations regarding complex or potentially significant issues to manager, including issues regarding training, compensation, work hours, working conditions, hiring, and corrective action. Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and objectives. In addition to the lead responsibilities, functions as a case manager for designated caseload.

• Assesses, plans, implements, and evaluates patients. Identifies barriers to progression of care and collaborates with the healthcare team to resolve.
• Provides leadership patient care team to achieve positive patient outcomes. Follows-up on matters to insure they are successfully resolved. Attends departmental and organization wide management meetings.
• Assists manager/directors in assuring staff competence and contributes to staff performance development. Identifies areas of improvement and development activities. Provides input into the managers developmental plan for each team member. Works with the team members on areas of development goals and follows up to ensure employee progress. Participates in employee performance evaluations by providing feedback to the manager. Provides employee coaching and feedback on a regular basis.
• Assists with and/or prepares work schedules for work group. Insures adequate coverage, equitable treatment of staff, and mentors work hours. Addresses Care Management issues, contacting the manager/director as necessary and /or apprises them of the situation. Make recommendations on unusual or potentially broad situations to manager/director.
• Collaborates with manager regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, monitors staffing levels, resource needs and expense control. Makes recommendations and participates in the budget process.
• Assists with other department responsibilities such as implementing and managing activities resulting from patient satisfaction surveys, performance improvement, and other quality initiatives. Makes recommendations for process and procedure changes.
• Conducts individual and/or team meetings with their work group insuring effective two way communications, keep group informed, listens to needs and issues, resolves items brought to their attention, and follows up with team members and management on issues. Promotes positive work environment, hold employees accountable for their conduct and interpersonal skills, and encourages staff development of communications.