Function
“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement and other benefits.”
Do you have a passion for helping others and supporting community stability? The City of Hampton is seeking compassionate and motivated individuals to join our Human Services team as Case Managers for the Aged, Blind, and Disabled (ABD). In this impactful role, you’ll help residents gain access to life-changing support services and empower them on the path to self-sufficiency.
About the Role:
As a Case Manager in ABD, you will assist financially vulnerable citizens by administering public assistance programs such as TANF, Medicaid, SNAP (Food Stamps), and Emergency Services. Through direct customer service, you will guide clients through the application process, identify barriers to success, and develop collaborative plans that support employment, housing, education, and long-term stability.
- Deliver personalized customer service focused on reducing dependency and increasing self-sufficiency
- Administer eligibility programs including TANF, Medicaid, Food Stamps, General Relief, and more
- Conduct interactive interviews and determine appropriate benefit levels
- Collaborate with team members and community partners to support client needs
- Manage a caseload with accuracy, timeliness, and attention to detail
- Identify self-sufficiency barriers and connect clients with resources like housing, employment, and healthcare
- Maintain accurate case records and assist with fraud prevention and compliance
- Support training efforts and contribute to team development
Minimum Requirements
- Requires an Associate’s degree in a related field of study. A Bachelor’s degree in a related field of study is preferred.
- A minimum of one(1) year of full-time equivalent experience in administering human services delivery and/or financial benefit programs or closely related experience.
- A combination of education and experience may be considered for this position.
- Must achieve a passing score, per agency guidelines, on policy training and tests in all major program areas before completion of the one year probationary period.
- Must successfully pass a background check related to this position prior to any offer of employment or promotion.
- Requires effective communication with internal and external customers.
- May be required to work non-standard hours including evenings and weekends.
- Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.
- The incumbent will be considered “essential personnel” during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
