Case Manager

POSITION SUMMARY: Provides a variety of support services to individuals and families who are homeless, near-homeless and/or in crisis; assists in coordinating services and communication among landlords and CNCAP; provides financial assistance for eligible persons; identifies and accesses client resources for persons; seeks to expand program and resources independently and confidently; promotes and maintains public relations; and completes forms accurately and timely. Responsible for maintaining, recruiting and enrolling persons in the HOPE (Hope Offers People Empowerment) case management program, Veteran’s RRH program, Supportive Services for Veterans & Families (SSVF) and Nebraska Homeless Assistance Program (NHAP)and Traditional Housing for Rural Independence, Viability, and Economic Stability (THRIVES).

ROLE AND RESPONSIBILITIES

• Responsible for completing agency intake form and inputting it into Clarity
• Provide ongoing support to clients and document via home visits, phone calls, and written correspondence with goal attainment of 65% or above
• Maintain a non-judgmental attitude toward clients and other CNCAP staff
• Ensure clients are assessed through the internal process to determine possible assistance through resources
• Create family personal plans to develop short and long-term attainable goals with clients
• Ensure files are complete with the necessary paperwork for client families participating in the program
• Adhere to all CNCAP-related policies and procedures
• Promote the program and agency in a positive and professional manner

QUALIFICATIONS

• High school diploma or GED required (Bachelor's degree in human services or related field preferred)
• Valid driver's license
• 1-3 years of experience in human services or related field

SKILLS & ABILITIES

• Problem-solving skills
• Communication skills
• Extensive knowledge in word, excel, PowerPoint, and databases
• Excellent time-management and organizational skills
• Demonstrated ability to work with others

SCHEDULE: Monday-Thursday: 7am - 5pm or Monday-Friday: 8am - 4pm

REPORTS TO: Housing Programs Coordinator

JOB STATUS: Full-Time, 40 hours per week

PAY: $16.50-$18.25 (depending on qualifications)

BENEFITS:

• Health, Dental, Vision, and Life insurance
• Generous leave accrual (PTO)
• 11 paid holidays
• Paid birthday off
• Employer matched retirement (up to 3%)
• Opportunities for professional development
• Employee Assistance Program

FLSA STATUS: Hourly/Non-Exempt

Disclaimer

This position description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development, and compensation. As such, the incumbent may perform other duties and responsibilities as required.

EOE