Job Title: Case Manager
Location: Lowell, MA
Reports To: Program Manager Position
Type: Full Time, Hourly Non-Exempt
Hourly Rate: $25.50
Job description:
Overview: The Case Manager will provide housing search and case management services to families experiencing homelessness. The Case Manager works within a team to monitor and support efforts of program participants to obtain community resources and services, improve living skills and gain permanent housing. The Case Manager requires the ability to address the components of apartment search and showings, application support and lease negotiations. Assists with client’s subsidy applications and collecting necessary documents.
Responsibilities:
- Using Motivational Interviewing and a collaborative approach conduct in-depth assessment to best determine the immediate client concerns and/or barriers to housing including, but not limited to: financial, legal, mental health, substance abuse, employment, health care and housekeeping;
- In collaboration with heads of households, develops Rehousing Plans and meets with families weekly to review RHP progress and plan next steps;
- Obtains resources and services as requested and/or needed to address barriers to housing including but not limited to; CORI mitigation, credit repair, and assistance with financial applications;
- Ensure that all clients receive explanation and assistance with navigating housing application processes and referral to all appropriate housing opportunities; including but not limited to, local housing authorities, regional non-profit housing agencies, private management companies, and community development corporations;
- Develops partnerships and collaborative relationships with internal and external service providers to ensure client receives comprehensive services;
- Assists clients with on-going housing search activities including but not limited to, finding housing opportunities, contacting prospective landlords and/or management companies, accompanying clients to view and apply for units, attending appointments at housing agencies and other search activities as they present;
- Assists client with move-in transition supports including but not limited to; furniture and furnishings assistance, budget support, and other resources and services as needed;
- Develops and implements a housing intake/history with families experiencing homelessness;
- Documents all interactions with clients utilizing appropriate reporting mechanisms, including web-based data collection systems; including state reporting
- Monitors units for cleanliness, or property damage and address with client as needed;
- Serves as liaison with Community based organizations, attends meetings with such organizations as needed;
- Maintain familiarity with relevant housing laws and regulations around Fair Housing and Landlord Tenant laws to assist in client advocacy as appropriate.
- Participates in individual and group supervision as assigned by Program Manager;
- Participates in all required training and professional development activities;
- Works collaboratively with Development staff to participate in volunteer activities as needed;
- Observes all program and agency rules and policies.
- Perform other duties as assigned.
Equal Employment Opportunity Statement:
Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Work Environment:
Cubicle space within large office building; prolonged sitting at a desk and working on a computer, ability to climb up to three floors of stairs, ability to lift and carry up to 20 pounds.
Qualifications:
- Associates Degree
- Two years related work experience
- Bilingual preferred
- Case management experience preferred;
- Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
- Knowledge and experience with service agencies and resources for families experiencing homelessness;
- Willingness to accompany clients as needed to appointments;
- Willingness to work as part of a team to promote the goals of the agency;
- Sensitive to the needs of people experiencing homelessness, low income and diverse populations;
- Ability to work in a busy, diverse team setting;
- Excellent time management, organizational and communication skills
Heading Home's mission is to end homelessness in Greater Boston by providing a supported pathway to self-sufficiency that begins with a home, together with critical services such as life skills, financial literacy, and job training.
Founded in 1974, Heading Home is a leading provider of housing and support services for extremely low-income individuals and families currently or formerly experiencing homelessness in Greater Boston. For nearly 50 years, we have successfully helped thousands of people end their homelessness.
As an agency, our services are diverse; we provide emergency, transitional, and permanent housing, and support services, to extremely low-income individuals and families currently or formerly experiencing homelessness.
We are proud to share that for 16 years running, Heading Home's permanent housing retention rates have been 90%+. Last year, 97% of Heading Home clients remained housed after one year.
