Case Manager

Position Information

Job Description

Duties / Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES (illustrative only and may vary by assignment)

• Interacts with and maintains regular contact with clients to identify physical, mental and emotional needs, and environmental needs;
• Coordinates and collaborates with community resources to meet client's needs;
• Counsels clients to help motivate them and reinforce their commitment to treatment and services;
• Develops accurate and complete client records and documentations;
• Monitor's client's compliance with services and service provider's activities with clients;
• Assists clients to address and solve problems;
• Researches and maintains current knowledge of community resources and evidence based practices;
• Develop and maintain effective working relationships with community service providers;
• Sets up, maintains and manages the Telephone Recovery Service;
• Prepares for and facilitates assigned group;
• Maintains regular contact with probation staff to assist clients to be successful;
• Maintains regular contact with clients parent, guardian, significant other, and community supports
• Provide emergency crisis intervention and after hours on-call services;
• Seek donations;
• Responds to Commissioners', elected officials', County employees' and citizens' questions and comments in a courteous and timely manner;
• Performs time management and scheduling functions, meets deadlines, and sets project priorities;
• Communicates and coordinates regularly with appropriate co-workers to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Maintains strict confidentiality in all cases;
• Assists other department and County employees as needed or requested.
• Performs all work duties and activities in accordance with County policies, procedures, and safety practices.

• Assist clients with Case Management activities;
• May supervise practicum students when necessary;
• Provide back-up to other staff as needed;
• Performs other duties as assigned.

Qualifications

CLASSIFICATION REQUIREMENTS:
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.

Knowledge of:

• Professional counseling and case management methods;
• Community resources and local agencies' services;
• Accurate documentation and record keeping techniques;
• IDAPA, licensing, and payer source requirements for TARC services;
• Time management skills.

• Provide effective services to TARC clients;
• Work closely with the Clinical Treatment Supervisor and other Clinical staff;
• Work effectively with a diverse population, individually or in groups;
• Maintain complete and accurate documentation and client records;
• Speak clearly and communicate accurate information to others.
• Use English to communicate effectively with others.
• Proficiently operate computers, software programs, such as Microsoft Word, Excel, PowerPoint, or similar office software to create documents and other materials, maintain information, and generate reports.
• Listen carefully to, understand, and effectively communicate through oral, written, and interpersonal communication channels.
• Follow verbal and written instructions.
• Work independently and exercise initiative, with general guidance and supervision.
• Use good judgment to make sound and reasonable decisions and problem-solving skills to respond to client needs in accordance with laws, ordinances, regulations and established policies.
• Maintain a professional demeanor at all times;
• Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Demonstrate integrity and ingenuity the performance of assigned tasks and solving problems;
• Perform all duties in accordance with County policies and procedures with regard for personal safety and that of other employees and the public.
• Maintain strict confidentiality in all cases.

• QSUDP, QSUDP Trainee, or Bachelor's Degree in a human services field from a nationally-accredited university or college;
• Must be licensed through the Idaho Board of Occupational licensing or have a current IBADCC Certification, if the degree requires it;
• First Aid Certification and Tuberculosis Test passage; or
• An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.
• Must successfully pass background investigation relevant to the position, including fingerprints and remain in good standing for the duration of employment with the County.