The mission of the World Services for the Blind is empowering adults who are blind and Visually impaired in the United States and around the World to achieve sustainable indendence.
## Job Summary
We are seeking a dedicated Case Manager to join our team. The Case Manager will be responsible for providing support and advocacy to clients in need of various services. This role requires a compassionate individual with strong organizational skills and the ability to work with diverse populations.
## Duties
- Make contact with client prior to their arrival to make introductions and answer any questions.
- Create client case file folders for each incoming client.
- Complete intake paperwork on the date a client arrives and enter information into CRM immediately.
- Send introduction e-mail to state counselor in order to form initial relationship.
- Schedule a staffing for three weeks out from a client’s arrival, and once every month thereafter, whether in pre-vocational or vocational training.
- Request authorizations for next month’s training and follow up to ensure their receipt.
- E-mail staffing notes to state counselor and appropriate WSB staff for all staffings held.
- Continue to build relationships with state counselors through regular e-mails, phone calls, etc.
- Meet with all clients on caseload at least once per week, in order to:
o Provide a complete overview of their status at weekly Client Status Meetings;
o Ensure that the client has the best schedule for their training needs and advocate for schedule changes at weekly Scheduling Meetings.
- Facilitate communication with state counselor for the client.
- Works with Director of Education and Training to make sure client has appropriate schedule that aligns with their IPE and goals and objectives as set forth in their VR plan.
- Inform state counselor immediately of any and all changes in client’s situation.
- Inform staff of client program changes and periods of out of schedule and/or being off campus.
- Maintain accurate records of each client by updating CRM as needed including staffing notes, Incident Reports, etc.
- Document all interactions and/or meetings with clients in CRM.
- Compile monthly progress reports on assigned clients and send to the business office.
- Compile and edit comprehensive monthly reports from each area of study for each assigned client making sure reports are accurate and cohesive.
- Mediate disputes if clients cannot resolve.
- Give guidance or correction when needed.
- Provide program explanations if a client is trying to make a decision.
- Assist with coordinating graduations and create graduation certificates.
- Schedule client exit interviews.
- Complete Discharge Memos prior to client departure.
- Escalate potential problems or issues in a timely manner to appropriate staff.
- Serve as backup to give tours of WSB
Other job duties are included.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Case management: 2 years (Required)
Work Location: In person
