Case Manager Sonoma Valley RRH

POSITION: Case Manager – Sonoma Valley RRH

LOCATION: 1304 Southpoint Blvd, Petaluma CA 94954

HOURS: 40 hours per week within standard weekday hours (with occasional shifts for client need), schedule will be set long term but can be flexible based on staff needs

SUPERVISOR: Program Manager

JOB TYPE: Full Time, Non-Exempt

COMPENSATION: $26.21, Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

PROGRAM AND POSITION SUMMARY:

The Case Manager-Sonoma Valley RRH purpose is to work with referred clients to locate housing, utilizing creative solutions and housing problem solving as applicable to ensure the household is successful in their permanent housing journey. The Case Manager is responsible for providing comprehensive support services to help individuals and families participating in the Rapid Rehousing Program. Their intensive and individualized case management services are coupled with linkage to a network of community resources to assist clients in avoiding homelessness, maintaining housing, and increasing self-sufficiency. To this end, the Case Manager participates in our collective effort to end and prevent homelessness.

The Case Manager is accountable for contract housing outcomes, caseload management, documentation and policy compliance, and effective partnership management within the community.

For more information, please visit https://www.homefirstscc.org

PRIMARY RESPONSIBILITIES

Direct Services (60%)

• Maintain a caseload of 20+ participants.
• Provide comprehensive case management services. This may include:
  • Initial eligibility verification and enrollment
  • Ongoing needs and status assessments
  • Budgeting
  • Information and referral
  • Crisis de-escalation
  • Safety planning, risk assessment, and mandated reporting
  • Employment and benefits assistance
  • Advocacy
  • Documentation of case management interactions
  • Housing problem solving
  • Other direct service provision
• Knowledge of local resources in Sonoma Valley region and Sonoma County.
• Ability to work remotely in the field within the region of Sonoma Valley.
• Meet with participants at a frequency and location determined by their needs.
• Participate in property management meetings to collaborate on resolving issues and supporting the participant’s housing maintenance.
• Engage in the consistent application of evidence-based practices.
• Participate in case conferencing and collaborative care coordination.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified program and position deliverables.

Documentation (30%)

• Adhere to task completion deadlines.
• Maintain thorough and accurate documentation of participant services in accordance with agency and contractual standards.
• Document, via progress notes in HMIS, all case management activity within 5 business days.
• Proactively and consistently improve the quality and effectiveness of program services.
• Maintain physical case file paperwork and documentation.
• Conduct ongoing re-assessment of the clients needs, status, and documentation.

General (10%)

• Attend all job-related meetings, including program staff meetings and agency-wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and activity.
• Assist with office-related tasks as needed
• Attends the Sonoma Valley By-Name-List meeting and reports out on progress with participants as needed
• Properly reports any suspected cases of abuse.
• Maintains professional relations and conduct.
• Knows and implements agency, program, and applicable county standards and policy and procedures.
• Assist with other duties as assigned.

QUALITIES:

• The SV RRH Case Manager is self-driven and flexible in a day-to-day that may not follow expected paths
• The SV RRH Case Manager has a “whatever it takes” approach to moving people into housing, meeting barriers with a creative mindset and meeting clients where they are at.
• The SV RRH Case Manager is dedicated to serving the most vulnerable clients in the community
• The SV RRH Case Manager is highly collaborative and enjoys a team-oriented and collaborative environment. They actively drive progress towards shared goals for their participants among varying service providers and housing providers.
• This position will manage a caseload of 12 individuals with different goals and housing plans. The SV RRH Case Manager must be organized and accountable to multiple priorities.
• HomeFirst is a diverse company in a diverse field. The SV RRH Case Manager desires to work with people from a variety of social and economic backgrounds.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

General:

• Strong written and oral communication skills
• Proficient in Microsoft Word, Outlook, and basic elements of Excel
• Valid CA driver’s license and insurance, and reliable transportation to use on the job (mileage reimbursement provided). Commuting between Petaluma and Sonoma will be a regular/daily occurrence.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

YOU HAVE (QUALIFICATIONS)

Knowledge and Experience:

• People with lived experience encouraged to apply
• 1 year paid or volunteer experience in social work or related human services required
• Bachelor of Arts in Social Work (BASW) or related human services degree preferred, not required
• Bilingual in Spanish Language preferred, not required

Skills and Abilities:

• Understanding of the sensitivity and needs of the unhoused population
• Ability to develop relationships with community partners and outside agencies
• Ability to develop and maintain priorities and meet established deadlines
• Ability to lift and carry up to 30 pounds on occasion