Chief Revenue Cycle Officer - Remote

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

Altera is looking for a highly experienced healthcare professional to drive the strategy and execution of Sunrise revenue cycle solutions. This role sits at the intersection of product management, client consulting, and revenue cycle strategy — ensuring our offerings deliver measurable value across the patient financial journey. The successful candidate will bring significant experience in revenue cycle operations, product development, and client engagement in the healthcare technology space.

The ideal candidate brings a strong understanding of patient financial services, hospital billing processes, and healthcare reimbursement models, along with the ability to collaborate effectively across teams. This individual will contribute to roadmap planning, client consultations, and go-to-market efforts, ensuring our solutions align with both user needs and evolving market expectations.

This is a remote role in the US.

Responsibilities

• Consult with clients to identify revenue cycle optimization opportunities. Leverage operational and clinical expertise to assess and advise on improving client performance across the full revenue cycle, including scheduling, coding, billing, denial management, and collections.
• Assess and communicate product gaps in alignment with customer and market needs. Proactively identify functional or workflow deficiencies in revenue cycle products and translate those into actionable product improvement opportunities.
• Develop and manage the product vision and roadmap for revenue cycle solutions. Own and maintain a strategic product roadmap that reflects customer needs, market trends, compliance requirements, and growth opportunities. Prioritize initiatives to maximize customer value and business impact.
• Act as a liaison across stakeholders, including clients, development, and executive leadership. Serve as a cross-functional leader who can translate complex customer needs into product requirements and strategic initiatives, ensuring alignment across teams and levels.
• Drive initiatives that directly impact revenue performance. Contribute to go-to-market planning, pricing strategies, retention efforts, and sales enablement in order to support revenue growth and customer expansion.
• Apply deep knowledge of hospital operations and revenue cycle workflows to inform product and business decisions. Use prior experience in hospital or health system settings to ensure products are designed with practical, efficient, and compliant workflows.
• Establish key performance indicators (KPIs) and success metrics for revenue cycle products. Define and track business and operational metrics that reflect product adoption, client ROI, and revenue performance.
• Lead cross-functional revenue growth initiatives.
  Partner with Sales, Marketing, and Account Management to develop growth campaigns, upsell strategies, and product bundles aligned with client needs.
• Support strategic partnerships and third-party integrations.
  Identify and manage relationships with complementary technology or service providers to enhance revenue cycle product capabilities.
• Drive product differentiation in a competitive RCM/EHR market.
  Conduct competitive analyses and ensure Altera’s RCM offerings are clearly positioned for value, usability, and ROI.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree in Healthcare, Business, IT, Marketing, Finance, or business-related field or equivalent/years of experience required.
• Master’s degree (MBA, MHA, or similar) strongly preferred.

Experience:

• 8–12+ years of experience in the healthcare technology industry, with a focus on revenue cycle management (RCM), EHR systems, or health IT consulting.
• Prior experience working directly with hospitals or health systems, especially in operational or consultative roles involving patient financial services or performance improvement.
• Deep understanding of the hospital revenue cycle, including front-end access, charge capture, coding, billing, denials, and collections.
• Strong knowledge of the RCM regulatory landscape, including CMS, payer policies, and compliance requirements.
• Exceptional communication skills — able to influence and align with internal stakeholders (including development teams and executives) and external audiences (clients, clinicians, hospital leadership).
• Demonstrated ability to drive strategic initiatives that improve client value and support business growth.
• Ability to interpret and act on financial performance data, operational KPIs, and user feedback to improve product effectiveness.
• Proven experience in product management, strategy, or operational leadership roles tied to revenue cycle solutions.
• Ability to operate with a balance of strategic vision and tactical execution — especially important in lean or portfolio-model companies.
• Comfort navigating matrixed organizations and aligning diverse teams toward a shared product or business vision.
• Demonstrated ability to lead cross-functional initiatives involving product, sales, marketing, and client success teams.
• Experience building and maintaining roadmaps, product visions, and go-to-market strategies aligned with customer and business goals.
• Strong track record of identifying product or workflow gaps and translating them into actionable development priorities.

Travel Requirements:

• May require travel up to 50% maximum, for business needs.

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

[email protected]